company sucks Everything I ordered was out of stock and 8th took the 2 days to tell me that. That is the website even said the items were in stock. Customer service was friendly and did offer the refund. This company does not keep it own inventory. They Just take orders and another company ships.

Poor Communication When I placed the order, I did not receive an order confirmation email. I waited several days and still received nothing. I finally called the customer service number and no one answered. I had to leave a message. Several days later I received a callback from a nice gentleman, telling me that the item is out of stock. He told me they are cancelling the order. If and when the item is again available, they will send me an email telling me to order it again. That is fine, but it was like pulling teeth to get that information. Frankly I was afraid the web site was a scam and I had given my credit card information to an identity theft operation. I guess that is not the case, but their communication is very, very poor.

Lack of communication I had difficulty with the ordering process and was unable to use the promo code where I could have gotten 20% off. Also I didnot get an e mail from your company saying that I had placed my order. I did receive my order and it was for my daughter and I let her handle the return because it was not what she had told me to order. Hopefully everything will work out and she can enjoy her purchase

I still haven't received my case as a result of some restructuring! As of yet i havent received my case. Apparently there is some redistribution problems so my experience has been a poor one currently. At least i was given the option to cancel my order if i wanted to so hence the 2 stars rather than 1.

I wouldn't have bought if I understood the item wasn't actually in stock I ordered the item with expedited shipping for an upcoming trip. Turns out the item wasn't in stock. Communication was minimal (I had to call after it should have been delivered to see what was up). Still don't know when my new suitcase will arrive.