Terrible When ordering my product their website said it was in stock. After purchasing, I received an email apologising as there was a back order of 3 to 4 weeks. I sent another email to which I received no reply. After 4 weeks with no response and no product, I rang to check the status of my order. They had cancelled my order. I could've bought the same product elsewhere for the same price had I known.

Inaccurate description on sizes RE: Shipment #100036606 for Order #100042009 Ricardo Beverly Hills Roxbury 2.0 19" Soft Face EZ Access Mobile Office Color: Brushed Silver I bought this carry-on piece expecting that it will be acceptable by all airlines. Was about to use it for the first time traveling to Australia and New Zealand next month. After checking with the airlines I found out that this carry-on piece exceeds their size requirements, and hence, cannot be able to use it. It is total disappointment.

Poor followup I ordered a rolling backpack in a certain color and 3 days later when i had heard nothing from Suitcase.com i emailed asking for follow up only to be told at that time the item was no longer availablein the color i had ordered. My money was taken right away upon order, and i wonder how long this would have gone had i not asked for information? The order was placed on 12/04 and ten days later i still do not have the item.

Cancelled my order I purchased a suitcase after extensive research. Later that day, it was cancelled due to 3-4 week backlog. Why couldn't I been given the option of waiting? Why didn't they know when I booked it - the cancellation was 2 hours later (I deleted all the competitor offers and sites so I have to start all over)?

Received wrong item, terrible customer service!! Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said I would take this to next level. Finally responded to tell me they can offer me only half of what I paid for item. Do not patronize with these folk, you will regret it. If there was an option to give a '0' star for my experience with them, that's what I would do. Stay away from Suitscase, no matter what their cute photos of their product looks like.