I wouldn't have bought if I understood the item wasn't actually in stock I ordered the item with expedited shipping for an upcoming trip. Turns out the item wasn't in stock. Communication was minimal (I had to call after it should have been delivered to see what was up). Still don't know when my new suitcase will arrive.

poor quality item, not as pictured on website Let me start by saying that the ordering process was smooth and my order arrived quickly and undamaged. I was less impressed however with the quality of the product. I ordered a leather laptop messenger-style men's bag. Online it looked like an oiled brown leather with warm reddish undertones and a heavy-duty shoulder strap. At $115 I thought I was getting a bargain. Unfortunately when I opened the box and looked at that bag, I felt I had been robbed. The "distressed" leather was more like suede, cheap low-quality suede at that. The color was flat muddy brown and the strap was elastic with leather sewn on top. I have to think that the image used on the site was Photoshopped because there is no way that bag ever looked so nice. I promptly returned the item, but haven't received a refund yet, so I can't attest to how smoothly the returns process will go. I was very dissapointed.

Very poor customer service. I placed an order of products that were stated "in stock" on the website, then was sent an email a couple of days later saying that I was refunded and that my order was cancelled. I followed up with customer service and have yet to hear back from anyone. These were purchased for a Bridal Shower and I am very upset that I now am left without a gift that I had removed off her registry.

Terrible When ordering my product their website said it was in stock. After purchasing, I received an email apologising as there was a back order of 3 to 4 weeks. I sent another email to which I received no reply. After 4 weeks with no response and no product, I rang to check the status of my order. They had cancelled my order. I could've bought the same product elsewhere for the same price had I known.

Packaged damaged with worst customer service. Sent an email saying package is bent. No response. When I emailed asking where is shipment, I got a response saying they'll get with warehouse and a bunch of "!" Showing irritation I'm asking since I never got a confirmation it was sent for over a week