Terrible When ordering my product their website said it was in stock. After purchasing, I received an email apologising as there was a back order of 3 to 4 weeks. I sent another email to which I received no reply. After 4 weeks with no response and no product, I rang to check the status of my order. They had cancelled my order. I could've bought the same product elsewhere for the same price had I known.

Poor Communication When I placed the order, I did not receive an order confirmation email. I waited several days and still received nothing. I finally called the customer service number and no one answered. I had to leave a message. Several days later I received a callback from a nice gentleman, telling me that the item is out of stock. He told me they are cancelling the order. If and when the item is again available, they will send me an email telling me to order it again. That is fine, but it was like pulling teeth to get that information. Frankly I was afraid the web site was a scam and I had given my credit card information to an identity theft operation. I guess that is not the case, but their communication is very, very poor.

Lack of communication I had difficulty with the ordering process and was unable to use the promo code where I could have gotten 20% off. Also I didnot get an e mail from your company saying that I had placed my order. I did receive my order and it was for my daughter and I let her handle the return because it was not what she had told me to order. Hopefully everything will work out and she can enjoy her purchase

Disappointed I ordered a Bosca wallet. A few days later I received an email saying that it was not available. It infuriates me that the site has it and will let you purchase it when it's not available. I was extremely disappointed.

poor quality item, not as pictured on website Let me start by saying that the ordering process was smooth and my order arrived quickly and undamaged. I was less impressed however with the quality of the product. I ordered a leather laptop messenger-style men's bag. Online it looked like an oiled brown leather with warm reddish undertones and a heavy-duty shoulder strap. At $115 I thought I was getting a bargain. Unfortunately when I opened the box and looked at that bag, I felt I had been robbed. The "distressed" leather was more like suede, cheap low-quality suede at that. The color was flat muddy brown and the strap was elastic with leather sewn on top. I have to think that the image used on the site was Photoshopped because there is no way that bag ever looked so nice. I promptly returned the item, but haven't received a refund yet, so I can't attest to how smoothly the returns process will go. I was very dissapointed.