Recieved partial order and no communication Two of 3 items arrived in good time. I used the Live Chat function to inquire about the third item and was told it was on the way. It has been 12 days and I still havnt recieved the item or recieved any communication. I ordered on 12/11, it is now 12/23 hope I get it tomorrow as it is a Christmas gift.

Sold an item they did not have I ordered a piece of luggage from them that they indicated "In Stock". After a few days of no message regarding shipping, I called. They said that they had the item and it would ship "today or tomorrow". I waited. I called again the next day. Same story. I waited and still no shipping notice. I called again and was told the item would be in at the end of the week and that they were sorry for the inconvenience. Finally, someone called me and said the item was backordered by the manufacturer and it would not be in for three weeks. The order was cancelled and they refunded my money. However, I had to an extra $20 to get the item from another vendor. Great prices, but they don't deliver and do deceive.

Disappointed I ordered a Bosca wallet. A few days later I received an email saying that it was not available. It infuriates me that the site has it and will let you purchase it when it's not available. I was extremely disappointed.

Do not buy from this store This has been the worst shopping experience of my life. I still have not recieved my item even though I bought it 14 days ago with 2 day shipping. I would highly recommend you do not use this site. There customer service is terrible I cannot even speak with anyone about this.

Received wrong item, terrible customer service!! Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said I would take this to next level. Finally responded to tell me they can offer me only half of what I paid for item. Do not patronize with these folk, you will regret it. If there was an option to give a '0' star for my experience with them, that's what I would do. Stay away from Suitscase, no matter what their cute photos of their product looks like.