Packaged damaged with worst customer service. Sent an email saying package is bent. No response. When I emailed asking where is shipment, I got a response saying they'll get with warehouse and a bunch of "!" Showing irritation I'm asking since I never got a confirmation it was sent for over a week

I still haven't received my case as a result of some restructuring! As of yet i havent received my case. Apparently there is some redistribution problems so my experience has been a poor one currently. At least i was given the option to cancel my order if i wanted to so hence the 2 stars rather than 1.

Received wrong item, terrible customer service!! Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said I would take this to next level. Finally responded to tell me they can offer me only half of what I paid for item. Do not patronize with these folk, you will regret it. If there was an option to give a '0' star for my experience with them, that's what I would do. Stay away from Suitscase, no matter what their cute photos of their product looks like.

Zero Communication Placed an order 9 days ago...still haven't received any sort of communication, can't even get to website now "service is down" apparently...they sure took my $600.

Very poor customer service. I placed an order of products that were stated "in stock" on the website, then was sent an email a couple of days later saying that I was refunded and that my order was cancelled. I followed up with customer service and have yet to hear back from anyone. These were purchased for a Bridal Shower and I am very upset that I now am left without a gift that I had removed off her registry.