Poor followup I ordered a rolling backpack in a certain color and 3 days later when i had heard nothing from Suitcase.com i emailed asking for follow up only to be told at that time the item was no longer availablein the color i had ordered. My money was taken right away upon order, and i wonder how long this would have gone had i not asked for information? The order was placed on 12/04 and ten days later i still do not have the item.

Cancelled my order I purchased a suitcase after extensive research. Later that day, it was cancelled due to 3-4 week backlog. Why couldn't I been given the option of waiting? Why didn't they know when I booked it - the cancellation was 2 hours later (I deleted all the competitor offers and sites so I have to start all over)?

really really long delivery time! I ordered a carry-on suitcase for a trip two full weeks in advance and still did not receive it in time for my trip. The product to one week just to ship and over a week to get to me. Customer service was useless and had no information for me regarding when to expect delivery of my item. I got this email for a survey and I hadn't even received my product. Overall bad experience. Never again. Lesson learned. I will be returning this product whenever it finally gets here

I still haven't received my case as a result of some restructuring! As of yet i havent received my case. Apparently there is some redistribution problems so my experience has been a poor one currently. At least i was given the option to cancel my order if i wanted to so hence the 2 stars rather than 1.

I wouldn't have bought if I understood the item wasn't actually in stock I ordered the item with expedited shipping for an upcoming trip. Turns out the item wasn't in stock. Communication was minimal (I had to call after it should have been delivered to see what was up). Still don't know when my new suitcase will arrive.