Very poor customer service. I placed an order of products that were stated "in stock" on the website, then was sent an email a couple of days later saying that I was refunded and that my order was cancelled. I followed up with customer service and have yet to hear back from anyone. These were purchased for a Bridal Shower and I am very upset that I now am left without a gift that I had removed off her registry.

really really long delivery time! I ordered a carry-on suitcase for a trip two full weeks in advance and still did not receive it in time for my trip. The product to one week just to ship and over a week to get to me. Customer service was useless and had no information for me regarding when to expect delivery of my item. I got this email for a survey and I hadn't even received my product. Overall bad experience. Never again. Lesson learned. I will be returning this product whenever it finally gets here

Zero Communication Placed an order 9 days ago...still haven't received any sort of communication, can't even get to website now "service is down" apparently...they sure took my $600.

poor quality item, not as pictured on website Let me start by saying that the ordering process was smooth and my order arrived quickly and undamaged. I was less impressed however with the quality of the product. I ordered a leather laptop messenger-style men's bag. Online it looked like an oiled brown leather with warm reddish undertones and a heavy-duty shoulder strap. At $115 I thought I was getting a bargain. Unfortunately when I opened the box and looked at that bag, I felt I had been robbed. The "distressed" leather was more like suede, cheap low-quality suede at that. The color was flat muddy brown and the strap was elastic with leather sewn on top. I have to think that the image used on the site was Photoshopped because there is no way that bag ever looked so nice. I promptly returned the item, but haven't received a refund yet, so I can't attest to how smoothly the returns process will go. I was very dissapointed.

Recieved partial order and no communication Two of 3 items arrived in good time. I used the Live Chat function to inquire about the third item and was told it was on the way. It has been 12 days and I still havnt recieved the item or recieved any communication. I ordered on 12/11, it is now 12/23 hope I get it tomorrow as it is a Christmas gift.