Sold an item they did not have I ordered a piece of luggage from them that they indicated "In Stock". After a few days of no message regarding shipping, I called. They said that they had the item and it would ship "today or tomorrow". I waited. I called again the next day. Same story. I waited and still no shipping notice. I called again and was told the item would be in at the end of the week and that they were sorry for the inconvenience. Finally, someone called me and said the item was backordered by the manufacturer and it would not be in for three weeks. The order was cancelled and they refunded my money. However, I had to an extra $20 to get the item from another vendor. Great prices, but they don't deliver and do deceive.

Poor Communication When I placed the order, I did not receive an order confirmation email. I waited several days and still received nothing. I finally called the customer service number and no one answered. I had to leave a message. Several days later I received a callback from a nice gentleman, telling me that the item is out of stock. He told me they are cancelling the order. If and when the item is again available, they will send me an email telling me to order it again. That is fine, but it was like pulling teeth to get that information. Frankly I was afraid the web site was a scam and I had given my credit card information to an identity theft operation. I guess that is not the case, but their communication is very, very poor.

Received wrong item, terrible customer service!! Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said I would take this to next level. Finally responded to tell me they can offer me only half of what I paid for item. Do not patronize with these folk, you will regret it. If there was an option to give a '0' star for my experience with them, that's what I would do. Stay away from Suitscase, no matter what their cute photos of their product looks like.

company sucks Everything I ordered was out of stock and 8th took the 2 days to tell me that. That is the website even said the items were in stock. Customer service was friendly and did offer the refund. This company does not keep it own inventory. They Just take orders and another company ships.

Recieved partial order and no communication Two of 3 items arrived in good time. I used the Live Chat function to inquire about the third item and was told it was on the way. It has been 12 days and I still havnt recieved the item or recieved any communication. I ordered on 12/11, it is now 12/23 hope I get it tomorrow as it is a Christmas gift.