Very poor customer service. I placed an order of products that were stated "in stock" on the website, then was sent an email a couple of days later saying that I was refunded and that my order was cancelled. I followed up with customer service and have yet to hear back from anyone. These were purchased for a Bridal Shower and I am very upset that I now am left without a gift that I had removed off her registry.

Cancelled my order I purchased a suitcase after extensive research. Later that day, it was cancelled due to 3-4 week backlog. Why couldn't I been given the option of waiting? Why didn't they know when I booked it - the cancellation was 2 hours later (I deleted all the competitor offers and sites so I have to start all over)?

Terrible When ordering my product their website said it was in stock. After purchasing, I received an email apologising as there was a back order of 3 to 4 weeks. I sent another email to which I received no reply. After 4 weeks with no response and no product, I rang to check the status of my order. They had cancelled my order. I could've bought the same product elsewhere for the same price had I known.

poor quality item, not as pictured on website Let me start by saying that the ordering process was smooth and my order arrived quickly and undamaged. I was less impressed however with the quality of the product. I ordered a leather laptop messenger-style men's bag. Online it looked like an oiled brown leather with warm reddish undertones and a heavy-duty shoulder strap. At $115 I thought I was getting a bargain. Unfortunately when I opened the box and looked at that bag, I felt I had been robbed. The "distressed" leather was more like suede, cheap low-quality suede at that. The color was flat muddy brown and the strap was elastic with leather sewn on top. I have to think that the image used on the site was Photoshopped because there is no way that bag ever looked so nice. I promptly returned the item, but haven't received a refund yet, so I can't attest to how smoothly the returns process will go. I was very dissapointed.

Inaccurate description on sizes RE: Shipment #100036606 for Order #100042009 Ricardo Beverly Hills Roxbury 2.0 19" Soft Face EZ Access Mobile Office Color: Brushed Silver I bought this carry-on piece expecting that it will be acceptable by all airlines. Was about to use it for the first time traveling to Australia and New Zealand next month. After checking with the airlines I found out that this carry-on piece exceeds their size requirements, and hence, cannot be able to use it. It is total disappointment.