0 stars 0 stars. No option to give zero stars. I have ordered a jacket three weeks ago. I’ve had an email to say it would be shipped in five days. I’ve sent two emails asking where it is. No replies. I have tried to contact them online chat. No reply. I have tried to call them no answer. I would like a refund.

TRADING AS Always Distribution LTD Fraudulent company also trading under Always Distribution Ltd registered at Company House under no 08771052 selling dog jackets of poor quality and when you request details for a return they fail to reply, when you return by registered signed post they accept the return but do not give you a refund. Disgusting way to behave. We are owed £41.94p since 19th December. DO NOT PURCHASE FROM THIS COMPANY - Total scam.

Awful company and experience with them! Our experience with this company has been completely awful, placed an order back in November and we returned it quite soon after receiving the order via the way they say to return items yet it's now the end of December and we haven't heard a thing from the company and no refund has been given! The material of the coat was awful for the price they charge, very cheap material, Joules is much better brand to try for a coat for your dog - Their coat here would do nothing for the dog, not even sure it would keep the dog warm let alone dry!

Sent coat back for exchange and… Sent coat back for exchange and replacement never turned up. Seems to be a common theme judging by reviews online - they must deliberately make their sizes too small so people return them and don't refund/send out exchanges. Tried every avenue to contact them with no response, do not buy from this shocking company your dog is better off without :)

Good customer service Was too small. But the issue was quickly rectified by contacting me and doing an exchange. Good service