Sent coat back for exchange and… Sent coat back for exchange and replacement never turned up. Seems to be a common theme judging by reviews online - they must deliberately make their sizes too small so people return them and don't refund/send out exchanges. Tried every avenue to contact them with no response, do not buy from this shocking company your dog is better off without :)

TRADING AS Always Distribution LTD Fraudulent company also trading under Always Distribution Ltd registered at Company House under no 08771052 selling dog jackets of poor quality and when you request details for a return they fail to reply, when you return by registered signed post they accept the return but do not give you a refund. Disgusting way to behave. We are owed £41.94p since 19th December. DO NOT PURCHASE FROM THIS COMPANY - Total scam.

Do not purchase any items from this company Have been trying to get in touch with the company in regards to exchanging an item, it states on there website to email them with the order number within 14days to return or exchange,I have emailed them several times over the last 14days with no reply so have had to open a case with the ombudsman and the better businesses bureau to try and resolve this issue, I would recommend staying away from this company there products are sub-par and they will not reply to you to try and resolve any issues they just straight up ignore any messages

Ordered a coat from this company 6… Ordered a coat from this company 6 weeks ago and it never showed up. Sent several emails requesting an update or even some tracking details, all have been ignored and no response received.

Awful company and experience with them! Our experience with this company has been completely awful, placed an order back in November and we returned it quite soon after receiving the order via the way they say to return items yet it's now the end of December and we haven't heard a thing from the company and no refund has been given! The material of the coat was awful for the price they charge, very cheap material, Joules is much better brand to try for a coat for your dog - Their coat here would do nothing for the dog, not even sure it would keep the dog warm let alone dry!