Customer service needs real people in real time. Having a very difficult time being in touch with customer service for an exchange. Called 5 times, on hold for 15 minutes each time, then leave a message (they say they'll call you back) and have yet to receive a callback. Live chats aren't live. Emails responses are auto-generated. Glasses are great, however not being able to speak with a live person is SO frustrating!

Rectified When I first ordered from here, I was not very happy with the return policy. It was rectified, and I was very pleased with the outcome. The only thing I can caution people is to read the return policy carefully, but in the end, they are very nice glasses good quality, I would recommend this company just be mindful to read the return policies. I got a pair for my granddaughter and they are very cute, she was so excited to have glasses that change in the sun!

Great fit & service This is the second pair of prescription… This is the second pair of prescription sunglasses I’ve ordered in 5 years. Great service, fast delivery. I would recommend Glassesshop.com for your next pair of glassses.

Excellent Customer Service Aside from their great prices, GlassesShop helped me correct an error with my prescription. They remade my glasses and it only cost me the shipping costs. I would highly recommend them for your next pair of glasses

When I needed to purchase new pair of… When I needed to purchase new pair of frames, it was simple to access my prior purchases and order the exact same pair. I placed the order and had them in hand in under a week. Fantastic service and ease of use. I especially liked not having to go back through and hunt down the same pair I had. Great job!