Provide products that do not work & refuse refund Provide products that do not work and when a refund is requested as per EU consumer rights law, they refuse and instead insist on sending the product for repair, quoting a repair time that exceeds 30 days, which is also non-compliant with EU law. Terrible customer service and openly and blatantly breach EU regulations. Update: I contacted their customer support as their response suggested, but they didn’t help. It was only after officially complaining about Kuantokusta to the competent Portuguese authorities that almost 50 days after order did I eventually receive a refund. Avoid Kuantokusta at all costs!

Order Television I order TV on 28 of Oct but they didn't deliver product untill 3 November as it was deliver expected on 31. At last they cancel order with out giving any reson to me. Worst service. Now i am strugglling to get money back.

Quick and easy Quick and easy! It was quickly send the delivery company was also really pleasant so I'm overall really happy with the service!

Positive is that you always have all… Positive is that you always have all prices from stores in one place. Negative from my experience that order did not come on the day agreed, and I cancel the orders then. Postive is that they make a return in less than a 3 hours, which is perfect. Negative is that you can be transfered even to Abroad stores, so if you want to reimburse expense in Portugal company, you can not.

I asked where to send a complaint I asked where to send a complaint. Kuandokusta.pt send me an email address. We send our message and standard message come back to send our complaint. Not happy with Kuandokusta.pt. Please send me an email address which accepts the complaint and doesn't send just another message. Difficlut to dialogue with KK.