Refund for defective item. I recently made a purchase of some pruning shears from That Daily Deal. The shears I received were manufactured defective. I had no intention of returning them for a refund because I actually got a good deal on the purchase price(No Speculation!). That said, I went ahead and bought a second pair, still waiting to receive them(today!). My hope is these are not defective? Well, I got hold of customer support to cancel my second order. They were shipped, so no cancellation is possible. It was then, I explained my first problem with Cassi(CSR), she asked for some photos on my problem, and quickly granted me a refund! I think they have a great customer support crew! I will definitely buy from them again. 😀👍🏼

That Delayed Deal Still waiting on delivery of my first purchase from "That Delayed Deal" as they have been dubbed.It has been 12 days and appears via tracking it will be 2-3 more for a total of 2 weeks total.The parcel is now as close as it was when first shipped since it took the long way,an extra 2000 miles.I suggest they streamline their shipping to save money for their business and time for the consumer.Will update if and when the item arrives in one piece!

Great place for deals Whoa folks!! If you want great service and wonderful prices then thatdailydeal is the place to go. Great customer service if you have any issues. Have a fun day shopping. 👍

Very disappointing experience After waiting a few weeks for my order to ship, I finally received a notification it had been delivered. However, it was nowhere to be found so clearly it was not delivered to me. I contacted customer service, who did respond fairly quickly. However, they put the burden on me to try to locate the package. The post office was unhelpful not surprisingly, so now I am left without my order and without my money. I would not recommend using this site. Very poor customer service, as they do not appear to care about the customer experience nor maintaining customers. Lesson learned to stick with the bigger, known, websites.

Fantastic Customer Service Fantastic Customer Service! I reported that an order that I gave as a gift was found to be damaged when the recipient opened the package. Within 30 minutes I received a response telling me that the item is being replaced along with an apology for any inconvenience I may have experienced. Absolutely great service and I will definitely continue to purchase items from That Daily Deal with full confidence that if anything goes wrong, they will make it right!