2 Bear Grylls knives by Gerber I have purchased, received but never opened my items. About 3 months later, I opened my new knife and was unpleasantly surprised - it was defective. Then second knife in that order was also not really up to then spec. This Seller was great willing to help me to resolve the situation and provided me with the store credit for the amount I have paid. I feel this was very fair and I really appreciate their willingness to help. It is not a big money, but it feels so good to be a customer that is being taken care of.

Do not order from this company Do not order from this company. It's been nearly 10 days and still no information on shipping. They are a rip off!!!!!!!!! UPDATE: It's been 13 days and still nothing on shipping. It's simply astonishing that they are proud of themselves!!!!! OMG!!!!!

Great customer service! Great customer service! I had an issue with using the right code and getting a better discount. I asked to cancel my order so I could use the code for savings and they immediately responded and used the code for me and gave me back the money I was due. I can only hope the quality of the product is as good as the people.

Long time customer with recent good experience I've been ordering from them since 2013. It can take a while to get what you order, but that's to be expected since it says so in all their information. Most things aren't even prepped till the end of the week is over since they group it together. I've been able to try various productions I would have never gone for due to normal price, pick up some really good deals on things I needed, and find some great deals on stuff that just made things easier. This review is about something specific though. I purchased two 20,000 mAh Portable Power banks back in November 2023. I had tried charging and using them for a while but could not get them to charge up enough or give enough charge to indicate that they were working to full 20,000 mAh capacity. I know I was outside the 7 day return period, but I contacted them at the beginning of March 2024 to let them know of the problem since I wasn't sure if I just got unlucky or they had gotten a bad batch. To my surprise, they went ahead and made an exception and refunded me anyway. I was just trying to warn them but they refunded me outside their window anyway. I thought it was a very nice act and will certainly keep buying from them.

That Delayed Deal Still waiting on delivery of my first purchase from "That Delayed Deal" as they have been dubbed.It has been 12 days and appears via tracking it will be 2-3 more for a total of 2 weeks total.The parcel is now as close as it was when first shipped since it took the long way,an extra 2000 miles.I suggest they streamline their shipping to save money for their business and time for the consumer.Will update if and when the item arrives in one piece!