Great service Great service, love the products we've used so far and fast, discreet shipping. I received a rabbit vibe as a free gift. When it arrived, there was something under the outer jelly cover. I called TooTimid and they sent me a new one right away. I was really impressed with their pleasant customer service and willingness to replace what was a free gift item.

Good company- Great service! Overall I find them to be an easy organization to work with. I have had some items that were complimentary, but DOA. It was past the return period when we finally tried them, so that was disappointing. However, I have had items quit working and they replace them within a year of purchase, with just standard basic questions answered. Overall, they products are reasonable quality and great customer service.

Excellent Customr Service Recently purchased an item that within 1 month, began to rip in a few places. Contacted TooTimid via email and explained. Service rep responded quickly assuring me full replacement or value towards another item since it was within the 1 yr warranty period. I chose another item of greater value and paid the difference. Excellent service.

Too Timid is NO MORE my go-to company Too Timid used to be my go-to company, as they seemed to have honest reviews. Lately, negative reviews don't seem to be published or are dropped when an item is re-listed. I have also recently purchased a defective vibrator, only to be replaced by another model which won't work. So, maybe their stock isn't what it used to be, either. Finding another company.

They're Awesome! I've been a customer for a few years now. They're amazing. They ship quickly, and it really is discreet. The shipping rates are reasonable even though I live in Alaska, which never happens. They're products are great and if something doesn't work right they'll make it right. Superb customer service!!