Costco membership renewal thru Slack Commerce Ordered Costco membership with bonus $40 gift card for signing up. They charged my cc 6% sales tax, do not believe there should be tax charged. When trying to reach them regarding info about the gift card, they only have robots, so all I could get in response was a stupid unhelpful form letter. If you value customer service and a human to respond when you have simple questions, do not buy anything from STACKCOMMERCE. They hide behind their website and use robots to answer complaints. Never do business with a company that does not have a legit phone number. Look at all the responses that tell the customer to contact them via email. See what I mean??? Requested a credit and to cancel membership in multiple emails and they ignored me. 12-4 update. Interesting that slack social cannot find my order, they charged my cc within seconds of the order being placed, now they want me to do their work by contacting them with info they should already have. DO NOT BUY FROM STACK SOCIAL.

MICROSOFT OFFICE SCAM - AVOID SCAM! they claim to sell discounted Microsoft Office suites, but actually they sell used licence keys. DO NOT USE.

Top Handling of Refund Request In a money back case their customer support was nice and responded speedily. They updated me frequently on their investigation and their findings and finally notified me of the decision to refund me. They also let me know in advance the time frame to expect the refund. The handling of my case built trust.

Incorrect sales tax Incorrect sales tax Charged sales tax based on zip code. This is at best wrong and at worst fraudulent. Sales tax rate boundaries DO NOT follow zip code boundaries. The entire address has to be used. I have emailed support twice and received no response. EDIT: StackCommerce have refunded the incorrect tax. Raising the rating.

Getting Beartter.... The process has gotten even smoother. This was from a "special sales announcement" that I expected to be crowded (MS Office Pro Lifetime for $36), but it was the fastest checkout so far. Yes, I'm a returning customer, but I don't keep my info stored on their servers, so its like I'm new... So, fastest purchase so far. I appreciate that (and the great deal!).