easy transaction easy transaction, shipped quickly. Item was new and as expected.

I would rate them less than 1 star if I… I would rate them less than 1 star if I could. I ordered a blouse. The shipment tracking was not updated for two weeks so I canceled the order before it shipped out. Garmentory’s customer service rep tried to discourage me from canceling the order and wait for the shipping to update, which is wrong on all accounts. My account was initially charged then credited back, after I cancelled the order. Three weeks later, the order shows up. Garmentory then informs me that they are going to recharge my account. By law, that is illegal since I canceled my order before it was shipped. As a ‘courtesy’ they said I could return the order within a week. However I am not at home so can’t ship it back by their return date. This is a shady, most disreputable company and I will never order from them again. Also, they have no customer service phone number, which is just bad business.

Difficult to get followup Irresponsible company with bad customer service. Purchased item with promised delivery date of 3 to 5 days. No tracking number followed and contacting Garmentory was very difficult. They have robo text message system that does not provide an answer. Email response, there is nothing they can do, and have no idea the status of shipping. Trying to cancel but can't do that either. Still didn't get answer regarding status of delivery or cancellation. Finally responded saying seller is a small business and they can not get hold of them to find out the status. That is non of my business and it is ridiculous excuse for not sending my purchase. Stick with site that has real customer service who can provide a solution and not just with email responds to tell me they have no idea.

Smooth ordering and fast shipping I saw a new dress on Garmentory, didn't buy it for a week or so, because I wanted to see what other items were coming out for spring, and then the size I wanted was gone. Within a week my size was back up, so I bought it. The shipping was fast. Garmentory's site is very easy to use. I'm surprised at how not user-friendly some retail sites still are. I haven't had to deal with customer service yet, so no feedback on that.

This website is a scam This website is a scam. Terrible customer service. I ordered a pair of shoes that unfortunately do not fit and they won't let me return them. They told me I can resell them on their site for 80% of the price I resell. Total scam.