Buy at your own risk!!! Ordered a backpack for my daughter, and never recieved a email confirmation on my order from their website. Just like a lot of others who negativly reviewed this site, absolutely no communication from kawaiimerch.com. I tried calling (non working number), I emailed them and waited 8 days with no response, then I filled out a form on their website with "not receiving notifications" as they said to do and waited another week with no response. I believe it's hit-or-miss with this company....buyer beware. I disputed my payment

Great! Huh, delivery took long days, I was nervous if I would ever receive it, but the Cinnamoroll slippers arrived after 15 days. Support was unresponsive, they responded after 5 days with an apology saying they were having staffing issues now. Overall not bad, but support needs improvement.

Never received my product or a refund Never received my product or a refund. This website is a scam. I received the same carbon copy email as everyone else did when I requested a refund.

I was pleasantly surprised by the quality. I was pleasantly surprised by the quality of the Gudetama hoodie. It fits perfectly and looks just like the picture.

The store is okay The store is okay. Ordered a couple of hoodies and they arrived in about 10 days.