Response to Kawaii Merch! Thank you Kawaii Merch for responding to my previous message and assisting me with your time and help. The email I used for my order is valentinadecossio206@icloud. com and the name of my order is either Valentina Fernandez or Valentina DeCossio. I can’t remember which last name I put but the order is a Cartoon HelloKitty Kawaii Quilted bag it’s the hot pink purse, it has a big bow on the front. Thank you again for helping me.

No item Ordered an item in March, it’s June now and I have received no update. I have contacted the store multiple times and still have received nothing back from them (contacted them weeks ago through their linked number, store contact page, and email). Definitely a scam store so just save your money and purchase elsewhere.

Great! Huh, delivery took long days, I was nervous if I would ever receive it, but the Cinnamoroll slippers arrived after 15 days. Support was unresponsive, they responded after 5 days with an apology saying they were having staffing issues now. Overall not bad, but support needs improvement.

Not a bad experience at all with this store... Not a bad experience at all with this store. Ordered some kawaii clothes and they arrived quicker than expected, quality's pretty good too.

After reading some negative reviews… After reading some negative reviews about KawaiiMerch.com, I was unsure about making a purchase.Eventually, I decided to order a kigurumi onesia. Although there was a slight delay in shipping , the onesia exceeded my expectation when it finally arrived. It was incredibly soft and adorable, and I couldn't be happier with the product itself. While customer support was slow to respond to my inquiries, they did send me an apology letter for the inconvenience caused. Despite the initial concerns, I'm glad i took the chance and got a great onesie.