Good experience! Recently tried out this store for some kawaii items - plushies, and it's been a pretty good experience. Delivery in 12 days so not bad.

Pretty good! Pretty good, not the best but not the worst. Purchased some Kawaii gear including a backpack, which arrived on time. Had to ping support for a missing shirt, took a few days to get back to me but they fixed it.

Impressed with the speedy delivery Impressed with the speedy delivery ! Ordered on Monday and it was at my doorstep by Wednesday. The customer service team deserves a shoutout too, for their quick and effective solutions to my queries.

Great! Huh, delivery took long days, I was nervous if I would ever receive it, but the Cinnamoroll slippers arrived after 15 days. Support was unresponsive, they responded after 5 days with an apology saying they were having staffing issues now. Overall not bad, but support needs improvement.

Response to Kawaii Merch! Thank you Kawaii Merch for responding to my previous message and assisting me with your time and help. The email I used for my order is valentinadecossio206@icloud. com and the name of my order is either Valentina Fernandez or Valentina DeCossio. I can’t remember which last name I put but the order is a Cartoon HelloKitty Kawaii Quilted bag it’s the hot pink purse, it has a big bow on the front. Thank you again for helping me.