I was pleasantly surprised by the quality. I was pleasantly surprised by the quality of the Gudetama hoodie. It fits perfectly and looks just like the picture.

Response to Kawaii Merch! Thank you Kawaii Merch for responding to my previous message and assisting me with your time and help. The email I used for my order is valentinadecossio206@icloud. com and the name of my order is either Valentina Fernandez or Valentina DeCossio. I can’t remember which last name I put but the order is a Cartoon HelloKitty Kawaii Quilted bag it’s the hot pink purse, it has a big bow on the front. Thank you again for helping me.

Great! Huh, delivery took long days, I was nervous if I would ever receive it, but the Cinnamoroll slippers arrived after 15 days. Support was unresponsive, they responded after 5 days with an apology saying they were having staffing issues now. Overall not bad, but support needs improvement.

No item Ordered an item in March, it’s June now and I have received no update. I have contacted the store multiple times and still have received nothing back from them (contacted them weeks ago through their linked number, store contact page, and email). Definitely a scam store so just save your money and purchase elsewhere.

Buy at your own risk!!! Ordered a backpack for my daughter, and never recieved a email confirmation on my order from their website. Just like a lot of others who negativly reviewed this site, absolutely no communication from kawaiimerch.com. I tried calling (non working number), I emailed them and waited 8 days with no response, then I filled out a form on their website with "not receiving notifications" as they said to do and waited another week with no response. I believe it's hit-or-miss with this company....buyer beware. I disputed my payment