Very Poor Customer Service on Many Levels I ordered a personalized bandana for my daughter’s dog as a Christmas gift. I paid for express shipping and was assured by their site that I had ordered with more than enough time for Christmas delivery. At first, the USPS site said 12/23 delivery, then switched to 12/26, then back to 12/23. I contacted Foggy Dog and they assured me the item would arrive before Christmas. It just arrived TODAY, Jan 3! My daughter and her dog have returned to their home out-of-state, and I told Foggy Dog I no longer wanted the item this long after Christmas. They have been difficult to communicate with and as of today, are unwilling to provide me a credit for the very late item. Buyer beware!

The Foggy Dog is just that foggy The Foggy Dog is just that foggy. I ordered 338 dollars worth of merchandise on March 15 2021. I have emailed and emailed and emailed they have a suspended phone isnt that convienent. I want a refund that is alot of money and nobody will contact me. I want to cry the worst experience of my life

The Foggy Dogis overrated! Beware The Foggy Dog is overrated. Found them online via Instagram and also through various other dog instagrams accounts. Noticed a lot of the dogs wearing cute accessories. However, when I placed an order through their website they claim to have scratch-free, durable products but beware. Our dog collar from The Foggy Dog was scratched in 3 days from when we received it. The gold plated was so cheap! When I emailed customer service they did not own up to it. Instead they did not offer a refund or another product. It is not worth the money and the products are cheap. Beware.

Loyal Customer No More I have been a loyal shopper since learning about the Foggy Dog in late 2021. Not only that, I tell everyone I know about them. I've spent well over $500 on dog bows/collars. I will no longer be shopping with them. They apparently launched a loyalty program - and having been a text and email subscriber I never learned about it - not to mention they're not even honoring all of my purchases for credit as a VIP shopper. I've emailed 4 times over the past week, can't get a phone call back, nor can I get a customer service rep with enough comprehension to understand what I'm requesting. Customer service is a lost art. I do my very best to support small business as often as possible - as I own one myself - but small business should still be able to provide excellent customer service. No ability to speak to someone in person? No go for me.

NEVER AGAIN! This is my first and last order from this company I wish I would’ve looked at the reviews before I placed the order. I placed an order with something personalized within five minutes sent 6 emails to tell them that the digit on my phone phone number was incorrect and informing them. This could be detrimental because an animal being lost. They have. NO PHONE NUMBER for Customer Service . They claimed to have sent me an email within several hours which I never received.. I received an email though that I was getting a refund they were canceling my order and a very SNARKY comment in the email about my purchase/refund. I hope this helps and I hope that people Will understand. This is not a reputable company and it was a huge disappointment as I was looking forward to receiving my dog products. I will continue to shop for Mine at upscale stores such as Nordstrom, TH yes have great customer, service, and high-end product. Such a huge disappointment. Rude and lack of service.