Questionable Customer Service??? Placed order on 12/16 hoping for Christmas delivery (paid extra for shipping). Reached out on 12/17 to cancel order if item could not be shipped by 12/18. Was assured item would be shipped no later than 12/19 but as of 12/20 USPS does not have item. Will not arrive in time for Christmas. The Foggy Doggy would rather take customer’s $ and mislead customer with artificial delivery times/dates. Try to support small businesses but questionable customer service means The Foggy Doggy will no longer get my business.

They avoid posting bad reviews on their site They avoid posting bad reviews on their site. I bought a velvet pumpkin colar and lady bow set. Its awful and the rubber bands on the bow are at the ends of the bow, not as pictured on the site, so the bow bunches immediately. Sent complaint to cs, they told me to just keep readjusting. That says a whole lot about their quality :(. Tried posting a 1 star review on their site with picture but the verification email never arrives, so review never posts. Order #538796

Very Poor Customer Service on Many Levels I ordered a personalized bandana for my daughter’s dog as a Christmas gift. I paid for express shipping and was assured by their site that I had ordered with more than enough time for Christmas delivery. At first, the USPS site said 12/23 delivery, then switched to 12/26, then back to 12/23. I contacted Foggy Dog and they assured me the item would arrive before Christmas. It just arrived TODAY, Jan 3! My daughter and her dog have returned to their home out-of-state, and I told Foggy Dog I no longer wanted the item this long after Christmas. They have been difficult to communicate with and as of today, are unwilling to provide me a credit for the very late item. Buyer beware!

Purchased a leash from them and it was… Purchased a leash from them and it was sturdy rope material that my Frenchie chews on with no problem. Great staff and very open line of communication.

LOVE this company I have ordered many bandanas for my dog on The Foggy Dog and the quality is always excellent! Not to mention the customer service is great! I received a coupon code 3 days after purchasing something, when I reached out to ask if I could still use it - they just instantly sent me a my reimbursement without question. I love business' like this that can empathize with the customer and see the bigger picture rather than being a stickler for rules and deadlines. I will 100% be buying from them again (seriously, my cart is already full). They have created a life-long customer with their great service:)