The Foggy Dog is just that foggy The Foggy Dog is just that foggy. I ordered 338 dollars worth of merchandise on March 15 2021. I have emailed and emailed and emailed they have a suspended phone isnt that convienent. I want a refund that is alot of money and nobody will contact me. I want to cry the worst experience of my life

DO NOT BUY - buckles come undone We went with a Foggy Dog collar because of the cute options, but also for the metal hardware which we thought would be safer. It's fun to have a cute collar but at the end of the day, they are for safety and these collars are not safe at all. The buckle has come undone several times, once when we were on the side of a busy road. Our dog is a puppy, so this was very scary because she easily could have bolted. At first we though maybe we just hadn't pushed it in hard enough to make sure the tabs locked on both sides, but now that it has happened repeatedly - we don't trust it at all.

Questionable Customer Service??? Placed order on 12/16 hoping for Christmas delivery (paid extra for shipping). Reached out on 12/17 to cancel order if item could not be shipped by 12/18. Was assured item would be shipped no later than 12/19 but as of 12/20 USPS does not have item. Will not arrive in time for Christmas. The Foggy Doggy would rather take customer’s $ and mislead customer with artificial delivery times/dates. Try to support small businesses but questionable customer service means The Foggy Doggy will no longer get my business.

They avoid posting bad reviews on their site They avoid posting bad reviews on their site. I bought a velvet pumpkin colar and lady bow set. Its awful and the rubber bands on the bow are at the ends of the bow, not as pictured on the site, so the bow bunches immediately. Sent complaint to cs, they told me to just keep readjusting. That says a whole lot about their quality :(. Tried posting a 1 star review on their site with picture but the verification email never arrives, so review never posts. Order #538796

I definitely love the collars but am… I definitely love the collars but am disappointed in their customer service. I returned 3 collars because they all were too small only to be refunded for 2 collars - and these collars are not cheap, especially for 3 golden retrievers. Very disappointed in the customer service & lack of attention to detail in the returns department. I definitely feel robbed and will not be buying from here again, unfortunately.