Very Poor Customer Service on Many Levels I ordered a personalized bandana for my daughter’s dog as a Christmas gift. I paid for express shipping and was assured by their site that I had ordered with more than enough time for Christmas delivery. At first, the USPS site said 12/23 delivery, then switched to 12/26, then back to 12/23. I contacted Foggy Dog and they assured me the item would arrive before Christmas. It just arrived TODAY, Jan 3! My daughter and her dog have returned to their home out-of-state, and I told Foggy Dog I no longer wanted the item this long after Christmas. They have been difficult to communicate with and as of today, are unwilling to provide me a credit for the very late item. Buyer beware!

Very disappointing quality I have to agree with the other reviewers about the poor quality of these collars. After a few months use, the buckle literally fell apart while I was putting it on my dog. Pieces of it went all over the kitchen floor. I’m just thankful it didn’t break while I was outside walking my dog. So expensive for the worst quality collar I’ve ever had.

Terrible quality for the price. Love my collar and tag that I bought for my dog because it’s so cute but it’s literally been a week and it looks like he’s been wearing it for longer than his old collar and tag which he had for TWO YEARS before I had to replace it. It has scratches all over it, the gold coating is completely worn off and it doesn’t look anything like I wanted it to for the $75 I paid. I’m so disappointed in the quality. I wish I could get a refund. This is truly so upsetting.

Loyal Customer No More I have been a loyal shopper since learning about the Foggy Dog in late 2021. Not only that, I tell everyone I know about them. I've spent well over $500 on dog bows/collars. I will no longer be shopping with them. They apparently launched a loyalty program - and having been a text and email subscriber I never learned about it - not to mention they're not even honoring all of my purchases for credit as a VIP shopper. I've emailed 4 times over the past week, can't get a phone call back, nor can I get a customer service rep with enough comprehension to understand what I'm requesting. Customer service is a lost art. I do my very best to support small business as often as possible - as I own one myself - but small business should still be able to provide excellent customer service. No ability to speak to someone in person? No go for me.

Purchased a leash from them and it was… Purchased a leash from them and it was sturdy rope material that my Frenchie chews on with no problem. Great staff and very open line of communication.