Loyal Customer No More I have been a loyal shopper since learning about the Foggy Dog in late 2021. Not only that, I tell everyone I know about them. I've spent well over $500 on dog bows/collars. I will no longer be shopping with them. They apparently launched a loyalty program - and having been a text and email subscriber I never learned about it - not to mention they're not even honoring all of my purchases for credit as a VIP shopper. I've emailed 4 times over the past week, can't get a phone call back, nor can I get a customer service rep with enough comprehension to understand what I'm requesting. Customer service is a lost art. I do my very best to support small business as often as possible - as I own one myself - but small business should still be able to provide excellent customer service. No ability to speak to someone in person? No go for me.

I definitely love the collars but am… I definitely love the collars but am disappointed in their customer service. I returned 3 collars because they all were too small only to be refunded for 2 collars - and these collars are not cheap, especially for 3 golden retrievers. Very disappointed in the customer service & lack of attention to detail in the returns department. I definitely feel robbed and will not be buying from here again, unfortunately.

They avoid posting bad reviews on their site They avoid posting bad reviews on their site. I bought a velvet pumpkin colar and lady bow set. Its awful and the rubber bands on the bow are at the ends of the bow, not as pictured on the site, so the bow bunches immediately. Sent complaint to cs, they told me to just keep readjusting. That says a whole lot about their quality :(. Tried posting a 1 star review on their site with picture but the verification email never arrives, so review never posts. Order #538796

Buyers Beware I love the collars, but they scratch easy and turn a copper color in less than 3 weeks. You can find the same collar, but cheaper in price on Etsy. They scratch too by the way!! I contacted customer service, waiting to hear back as I want a refund on this junk.

Purchased a leash from them and it was… Purchased a leash from them and it was sturdy rope material that my Frenchie chews on with no problem. Great staff and very open line of communication.