Nice product, bad business and clueless customer service I am a SF resident and wanted to support a local business, but this experience just wasn't it. First, I emailed about picking up and was told that shipping would be deducted from my order. After taking days to get back to me, I picked it up and followed up about the deducted charges. I asked a few times and they didn't know how to deduct so I could still see the shipping charged. I decided to drop it even though the exchange left me sour. The bandana was nice, but way too expensive for what it was. For my dog I got a small because they said it would fit up to 13" (my dog was around 11") and it looked WAY too tiny on my dog. I'd say they need to shape up the whole business aspect of this. This was one of the worst online shopping experiences I've ever encountered.

They avoid posting bad reviews on their site They avoid posting bad reviews on their site. I bought a velvet pumpkin colar and lady bow set. Its awful and the rubber bands on the bow are at the ends of the bow, not as pictured on the site, so the bow bunches immediately. Sent complaint to cs, they told me to just keep readjusting. That says a whole lot about their quality :(. Tried posting a 1 star review on their site with picture but the verification email never arrives, so review never posts. Order #538796

Very disappointing quality I have to agree with the other reviewers about the poor quality of these collars. After a few months use, the buckle literally fell apart while I was putting it on my dog. Pieces of it went all over the kitchen floor. I’m just thankful it didn’t break while I was outside walking my dog. So expensive for the worst quality collar I’ve ever had.

Not worth the price I’ve only had my dogs collar since the middle of April, and it is completely worn. The outside fabric faded, and is now missing in multiple places. The gold plate tarnished and actually irritated my dogs neck. For the price I expected something of much higher quality. I’d be better off purchasing a cheaper collar at a pet store.

DO NOT BUY - buckles come undone We went with a Foggy Dog collar because of the cute options, but also for the metal hardware which we thought would be safer. It's fun to have a cute collar but at the end of the day, they are for safety and these collars are not safe at all. The buckle has come undone several times, once when we were on the side of a busy road. Our dog is a puppy, so this was very scary because she easily could have bolted. At first we though maybe we just hadn't pushed it in hard enough to make sure the tabs locked on both sides, but now that it has happened repeatedly - we don't trust it at all.