Questionable Customer Service??? Placed order on 12/16 hoping for Christmas delivery (paid extra for shipping). Reached out on 12/17 to cancel order if item could not be shipped by 12/18. Was assured item would be shipped no later than 12/19 but as of 12/20 USPS does not have item. Will not arrive in time for Christmas. The Foggy Doggy would rather take customer’s $ and mislead customer with artificial delivery times/dates. Try to support small businesses but questionable customer service means The Foggy Doggy will no longer get my business.

The Foggy Dogis overrated! Beware The Foggy Dog is overrated. Found them online via Instagram and also through various other dog instagrams accounts. Noticed a lot of the dogs wearing cute accessories. However, when I placed an order through their website they claim to have scratch-free, durable products but beware. Our dog collar from The Foggy Dog was scratched in 3 days from when we received it. The gold plated was so cheap! When I emailed customer service they did not own up to it. Instead they did not offer a refund or another product. It is not worth the money and the products are cheap. Beware.

Not worth the price I’ve only had my dogs collar since the middle of April, and it is completely worn. The outside fabric faded, and is now missing in multiple places. The gold plate tarnished and actually irritated my dogs neck. For the price I expected something of much higher quality. I’d be better off purchasing a cheaper collar at a pet store.

Super cute right out of the box, BUT… Super cute right out of the box. Design is beautiful. But after 6 months his collar has completely disintegrated from the outside layer. My other dogs collar was half the price and holds up great!

Loyal Customer No More I have been a loyal shopper since learning about the Foggy Dog in late 2021. Not only that, I tell everyone I know about them. I've spent well over $500 on dog bows/collars. I will no longer be shopping with them. They apparently launched a loyalty program - and having been a text and email subscriber I never learned about it - not to mention they're not even honoring all of my purchases for credit as a VIP shopper. I've emailed 4 times over the past week, can't get a phone call back, nor can I get a customer service rep with enough comprehension to understand what I'm requesting. Customer service is a lost art. I do my very best to support small business as often as possible - as I own one myself - but small business should still be able to provide excellent customer service. No ability to speak to someone in person? No go for me.