Very disappointing quality I have to agree with the other reviewers about the poor quality of these collars. After a few months use, the buckle literally fell apart while I was putting it on my dog. Pieces of it went all over the kitchen floor. I’m just thankful it didn’t break while I was outside walking my dog. So expensive for the worst quality collar I’ve ever had.

Purchased a leash from them and it was… Purchased a leash from them and it was sturdy rope material that my Frenchie chews on with no problem. Great staff and very open line of communication.

Questionable Customer Service??? Placed order on 12/16 hoping for Christmas delivery (paid extra for shipping). Reached out on 12/17 to cancel order if item could not be shipped by 12/18. Was assured item would be shipped no later than 12/19 but as of 12/20 USPS does not have item. Will not arrive in time for Christmas. The Foggy Doggy would rather take customer’s $ and mislead customer with artificial delivery times/dates. Try to support small businesses but questionable customer service means The Foggy Doggy will no longer get my business.

Loyal Customer No More I have been a loyal shopper since learning about the Foggy Dog in late 2021. Not only that, I tell everyone I know about them. I've spent well over $500 on dog bows/collars. I will no longer be shopping with them. They apparently launched a loyalty program - and having been a text and email subscriber I never learned about it - not to mention they're not even honoring all of my purchases for credit as a VIP shopper. I've emailed 4 times over the past week, can't get a phone call back, nor can I get a customer service rep with enough comprehension to understand what I'm requesting. Customer service is a lost art. I do my very best to support small business as often as possible - as I own one myself - but small business should still be able to provide excellent customer service. No ability to speak to someone in person? No go for me.

Nice product, bad business and clueless customer service I am a SF resident and wanted to support a local business, but this experience just wasn't it. First, I emailed about picking up and was told that shipping would be deducted from my order. After taking days to get back to me, I picked it up and followed up about the deducted charges. I asked a few times and they didn't know how to deduct so I could still see the shipping charged. I decided to drop it even though the exchange left me sour. The bandana was nice, but way too expensive for what it was. For my dog I got a small because they said it would fit up to 13" (my dog was around 11") and it looked WAY too tiny on my dog. I'd say they need to shape up the whole business aspect of this. This was one of the worst online shopping experiences I've ever encountered.