Loyal Customer No More I have been a loyal shopper since learning about the Foggy Dog in late 2021. Not only that, I tell everyone I know about them. I've spent well over $500 on dog bows/collars. I will no longer be shopping with them. They apparently launched a loyalty program - and having been a text and email subscriber I never learned about it - not to mention they're not even honoring all of my purchases for credit as a VIP shopper. I've emailed 4 times over the past week, can't get a phone call back, nor can I get a customer service rep with enough comprehension to understand what I'm requesting. Customer service is a lost art. I do my very best to support small business as often as possible - as I own one myself - but small business should still be able to provide excellent customer service. No ability to speak to someone in person? No go for me.

NEVER AGAIN! This is my first and last order from this company I wish I would’ve looked at the reviews before I placed the order. I placed an order with something personalized within five minutes sent 6 emails to tell them that the digit on my phone phone number was incorrect and informing them. This could be detrimental because an animal being lost. They have. NO PHONE NUMBER for Customer Service . They claimed to have sent me an email within several hours which I never received.. I received an email though that I was getting a refund they were canceling my order and a very SNARKY comment in the email about my purchase/refund. I hope this helps and I hope that people Will understand. This is not a reputable company and it was a huge disappointment as I was looking forward to receiving my dog products. I will continue to shop for Mine at upscale stores such as Nordstrom, TH yes have great customer, service, and high-end product. Such a huge disappointment. Rude and lack of service.

Nice product, bad business and clueless customer service I am a SF resident and wanted to support a local business, but this experience just wasn't it. First, I emailed about picking up and was told that shipping would be deducted from my order. After taking days to get back to me, I picked it up and followed up about the deducted charges. I asked a few times and they didn't know how to deduct so I could still see the shipping charged. I decided to drop it even though the exchange left me sour. The bandana was nice, but way too expensive for what it was. For my dog I got a small because they said it would fit up to 13" (my dog was around 11") and it looked WAY too tiny on my dog. I'd say they need to shape up the whole business aspect of this. This was one of the worst online shopping experiences I've ever encountered.

Super cute right out of the box, BUT… Super cute right out of the box. Design is beautiful. But after 6 months his collar has completely disintegrated from the outside layer. My other dogs collar was half the price and holds up great!

Buyers Beware I love the collars, but they scratch easy and turn a copper color in less than 3 weeks. You can find the same collar, but cheaper in price on Etsy. They scratch too by the way!! I contacted customer service, waiting to hear back as I want a refund on this junk.