I got a little nervous about not… I got a little nervous about not responding to emails, no working phone number, thought I got duped. I did make my order on a late night Thursday, without reading that they do not deliver or process orders on the weekends. I order on the 5th and received products on 18th. So it takes about 8 business days for them to process and deliver. The product was FANTASTIC. It was worth the wait. :)

Second times the charm! This is my second review for this company. My most recent order arrived days after placing. Everything was packaged securely and product is fresh. I cannot get Torch in stores for this price! Thank you, and I will be ordering more.

Disorganized DD8Shop Disorganized company and awful customer service. I ordered seltzers, two 4-packs. There was a $7.99 “heavy item” surcharge, optional $2.99 “shipment guarantee,” as well as shipping costs. When the box arrived, there was only 1 case of seltzer. The package insert stated 2 cases, which I was charged for. I contacted and had I not paid the $2.99, I assume I would not have gotten a refund for the missing product! I was refunded for 1 pack of seltzer only. When I asked for a replacement, I was told to place another order and would have to pay the $7.99 heavy item charge and shipping cost AGAIN! They would not waive the fees even though the error was on their end. I DO NOT RECOMMEND THIS COMPANY. They are money hungry and snarky in their customer service responses. Find another source for your D8 desires.

They hook you up for the price and the… They hook you up for the price and the products are quality! I will be ordering from them again.

HORRID customer service ive been ordering from these guys for a while. they have good products when it comes to edibles. However, when it comes to their customer service it's mediocre at best. I ordered a tincture and despite the label saying it takes a few minutes to kick in, i waited three hours before I felt anything. I tried to email bout a refund, they told me to email the company. There is no contact information available to contact any companies that make the products. They're like a wholesale website, selling things other companies create but providing no contact information for when things go wrong. I will be looking for another website to give my business to if this is not rectified. Update: Their customer service has only gotten worse. If it wasn't for the fact that every other website I try to order from demands intense ID verification and even when passed ends up cancelling your order anyways, I would have taken my shopping elsewhere YEARS ago. It is unfortunate that though this is the only site that seems to WORK, the people who run it are truly incompetent.