HORRID customer service ive been ordering from these guys for a while. they have good products when it comes to edibles. However, when it comes to their customer service it's mediocre at best. I ordered a tincture and despite the label saying it takes a few minutes to kick in, i waited three hours before I felt anything. I tried to email bout a refund, they told me to email the company. There is no contact information available to contact any companies that make the products. They're like a wholesale website, selling things other companies create but providing no contact information for when things go wrong. I will be looking for another website to give my business to if this is not rectified. Update: Their customer service has only gotten worse. If it wasn't for the fact that every other website I try to order from demands intense ID verification and even when passed ends up cancelling your order anyways, I would have taken my shopping elsewhere YEARS ago. It is unfortunate that though this is the only site that seems to WORK, the people who run it are truly incompetent.

made 3 orders all arrived on time even… made 3 orders all arrived on time even with xmas clogging the mail. saved big flash sales and free shipping

Slower-than-molasses order processing Placed my order for two 2-packs of vape cartridges on October 11. When a week passed and nothing arrived in my mailbox yet, I went back to the website to check the status of my order. It still says “processing.” It hasn’t even shipped yet!?!? 8 days now since I placed my order, and it hasn’t fully processed yet!!! I have ordered delta 8 goods from Bearly Legal Hemp many times, as well as several other sites, and NEVER has it taken a full week for my order to arrive at my mailbox. If I could give zero stars, I would. I promise I will never order from direct delta 8 ever again!!!

I got a little nervous about not… I got a little nervous about not responding to emails, no working phone number, thought I got duped. I did make my order on a late night Thursday, without reading that they do not deliver or process orders on the weekends. I order on the 5th and received products on 18th. So it takes about 8 business days for them to process and deliver. The product was FANTASTIC. It was worth the wait. :)

They make mistakes. They make mistakes from time to time, but they have responsive customer service and go out of their way to ensure your satisfaction.