ordered from them twice and i had no… ordered from them twice and i had no problems whatsoever. i appreciated the discreet packaging and shipping updates. don’t understand how others had a bad experience with them when mine were fine. 5/5 as of now.

Awful company Awful company. Do not order from them. It’s been a week and they have not shipped my order or replied to any customer service emails that I’ve sent. I will be filing a charge back with my bank.

made 3 orders all arrived on time even… made 3 orders all arrived on time even with xmas clogging the mail. saved big flash sales and free shipping

HORRID customer service ive been ordering from these guys for a while. they have good products when it comes to edibles. However, when it comes to their customer service it's mediocre at best. I ordered a tincture and despite the label saying it takes a few minutes to kick in, i waited three hours before I felt anything. I tried to email bout a refund, they told me to email the company. There is no contact information available to contact any companies that make the products. They're like a wholesale website, selling things other companies create but providing no contact information for when things go wrong. I will be looking for another website to give my business to if this is not rectified. Update: Their customer service has only gotten worse. If it wasn't for the fact that every other website I try to order from demands intense ID verification and even when passed ends up cancelling your order anyways, I would have taken my shopping elsewhere YEARS ago. It is unfortunate that though this is the only site that seems to WORK, the people who run it are truly incompetent.

Second times the charm! This is my second review for this company. My most recent order arrived days after placing. Everything was packaged securely and product is fresh. I cannot get Torch in stores for this price! Thank you, and I will be ordering more.