Late delivery and poor quality I purchased a jacket on Nov. 27th based on a jacket my husband saw on a tv show. It was supposed to be a French rugby team jacket. I emailed them several times asking if I would get it before Christmas, until I finally got a response. They said yes, I would get it by then. On Dec. 21st, I emailed again, I got a response saying it would go out the same day. But to help them with pictures of the patches. Pictures of the patches on the jacket?? What a weird request. I sent them to them. Today, I finally get the package. Comes from Pakistan via DHL. It's Dec. 28th, late. Way after Christmas. Then I open the package and I see a jacket, not the material I was expecting, and not the neck I would've hoped as the pictures they promoted. The patches were iron ons of the low quality photo I sent them. This is unacceptable. I will never order from this company again.

I ordered 4 planter boxes from this… I ordered 4 planter boxes from this website and received 4 little plastic pumps. A complete scam. I asked to refund my money but was asked to return the items to China. I have to pay for the international shipping. Don't buy anything from this website. They are deliberately misleading people by their name of "American Store". What a shame.

Great coats that are well made! Great coats that are well made! I bought the Devil May Cry 5 Nero coat from New American Store just last week! Delivery was speedy and the quality of the jacket is great! All the materials and the design are fantastic. I had on issue with an inaccuracy but it was resolved very quickly by customer service who were very polite and fast with their responses. I will definitely buy my next jacket from them!

STAY AWAY!! STAY AWAY!!! If you value your money please do not buy from this store because what you see and what you get are two totally different things.I ordered the Emily in Paris coat costing me £107.00 for this kind of money I was expecting it to be of good quality but when it came not only was the quality POOR it was a different coat all together.I have emailed this store explaining the problems and have sent them photos so they could see for themselves this dispute has been going on for several days now they have not been in touch from I sent my last email 3 days ago looks like I have a battle on my hands to get my money back.

This company is a complete sham This company is a complete sham. They produce counterfeit products and fill their website with promises of client service which is non-existent. I ordered a coat for Christmas for my GF. It arrived very late, from Pakistan and was of poor quality and without any doubt a complete knock-off. Trying to get a refund from PayPal is useless as they want the returned and the return address is in United Emirates making the cost of the return from Canada nearly the cost of the coat to start with. This is an obvious strategy to deter returns and refunds. This company is not American in any form or fashion except that it copies American made products. I am totally disappointed that PayPal does nothing when it is so clear that it is a total scam. UPDATE; PayPal came through and gave me a full refund, but unfortunately still support this company that sells knockoffs.