Order cancellation is terrible. I accidentally bought 2 of the same item, and they said that they would refund. However, after talking to all 3 of their reps (yes only 3) they couldn't cancel and refund my order. After asking them if it was cancelled, they went "Inactive" and never answered my question, or fulfilled my request.

Long time user I've been using Purse for 4 years now. The experience definitely leaves a lot to be desired, and support staff take forever to address issues. However, the savings are well worth the hassle. I wish there was a competitor out there to be able to compare, but as long as they have a monopoly, they'll get my business.

It's a big no! Just tried Purse to buy on Amazon with bitcoin. Great idea, poor system, hours of waiting for support and non-skilled staff who answer about orange when you ask about apples, although this last thing is pretty much everywhere now.. Worst of all, no option to close an account, not even an entry about it in the help. You have to contact support! I can't imagine they handle well the data privacy.. Then when you (the customer) ask why there is no option nor result in the help about closing an account, they block you (the customer). It's a big no!

the worst support service i ever see on… the worst support service i ever see on any website. the support agent are reason of this 1 star,i continuous messaging support and they ignoring my messages. what will happend if i put money on the. they will definetely ruin my money too. dont trust them.

It seems like the previous 1 star… It seems like the previous 1 star reviews were correct. Purse.io is no longer a functioning website and they will intentionally disable your account once you try to withdraw your Bitcoin. I only lost $90 so not a big deal, I'm lucky I didn't get scammed for more. Update: They said it was a bot that disabled my account on accident, I guess they are okay now.