Order cancellation is terrible. I accidentally bought 2 of the same item, and they said that they would refund. However, after talking to all 3 of their reps (yes only 3) they couldn't cancel and refund my order. After asking them if it was cancelled, they went "Inactive" and never answered my question, or fulfilled my request.

Scam Scam. Customer service is terrible and they just took around $300 plus change from me. Item not delivered and btc held in escrow with no explanation even after repeated inquiries. And all of the sudden balance goes to $0.00.

It's a big no! Just tried Purse to buy on Amazon with bitcoin. Great idea, poor system, hours of waiting for support and non-skilled staff who answer about orange when you ask about apples, although this last thing is pretty much everywhere now.. Worst of all, no option to close an account, not even an entry about it in the help. You have to contact support! I can't imagine they handle well the data privacy.. Then when you (the customer) ask why there is no option nor result in the help about closing an account, they block you (the customer). It's a big no!

Purse.io is a really good idea and… Purse.io is a really good idea and offers a really attractive service, but you need to be aware that there is no guarantee of a smooth process - no plug and play here. My only experience is as a buyer using the service to purchase on Amazon. It was a nightmare. I would never recommend and I won't be trying again. The "earner" who was fulfilling the order harassed me when the delivery was late, was plain rude from the first interaction. A real shame because it is a great idea.

Good service. Review updated Original review: Full of scammers and terrible customer service. They just do not respond. I'd upload screenshot of all my unanswered tickets if I could. I was scammed for £200 and customer service ignored all my queries. They just don't respond. The worse thing a company can do is ignore their customers. In fact, ignoring anyone is just simply rude! Update: Issue resolved in the end and the service has been amazing!