Poor policies, be careful what you click Currently going back and forth with a "customer service agent" via email. There is no option on the phone to talk to anyone and they refuse to call when you request. I completed an insurance authorization for a breast pump. The website then said they will be in touch to let me know next steps. I did not receive anything from bumpbox and never completed an order. After a few days I completed an order through another company for another pump abd received it. While in the hospital I get another pump, from bump box. I reach out to tell them there has been a mistake and I have not placed this order and the pump needs to be returned. The agent insists I need to pay an ach fee of $15 to return it which is very highly questionable since I did not place an order or receive confirmation. Poor customer service. Poor communication. Poor website set up. Poor return policy. All around Poor poor poor. Debating submitting the account to my insurance and carrier as fraud.

Vanessa Review by Anonymous User Overall, we enjoyed the products given in our bump boxes. They had some nice monthly surprises and good brief articles sent to us weekly that aligned with my wife’s experiences. It was always nice to say “Yea I’m going through this exact thing”. A few of the products were a little bit of a letdown - and one box of prenatals that was sent to us were expired. We didn’t use them anyway, we always had our own, but still. Our disappointment was on the cancellation portion. Because we had our baby at 38.5 weeks, we didn’t need our last box and were charged $25 early cancellation fees. They offered to send us post baby boxes but we weren’t interested. It’s fun and we would subscribe again, just really annoyed at the cancellation fee and expired prenatal.

0 customer service support, over priced products I was unimpressive with the 2 boxes I received. So I emailed them repeatedly to cancel my subscription. They never did. So I had to cancel my card. They've been sending me emails and texts to update my payment info. I've again messaged them to cancel my subscription. I'm not receiving or paying for any more boxes. Yet they continue harassing me, months later. The products aren't worth the cost and the customer service is nonexistent. 0 stars DO NOT WASTE YOUR MONEY

Not worth it It is my first pregnancy so i was excited to try this subscription boxe. honestly its not worth it at all for the price. You can get all those item at the dollarstore . and i have alot of repeat in the different box. I do not recommand..

Auto Rwnewal Be mighty careful! They do not tell you the subscription automatically renews and they don't give a heads up you're about to renew. You just get an invoice when the 7th box is sent!