Good option if you're in a crunch but … Good option if you're in a crunch but they seem to charge more then your local pet store.

good value great service My order was less expensive than other websites/stores and it arrived when they said it would (2 days).

ABSOLUTELY HORRENDOUS. Wouldn’t recommend to ANYONE Person never walked my dog and they refuse to refund. I have time stamped entry on my automatic lock and cameras on my entry and exit. He stayed for 5 minutes. My poor dog was so confused and just needed a walk. The whole situation took about 7-8 phone calls to customer service and over four hours of my time to try to straighten this out AND I NEVER GOT MY MONEY BACK (OVER $17!!!). Do you know of any company that has such a poor customer service that they would put a customer through all of this for $17 after being a loyal customer for years and years?! It actually sounds like I’m exaggerating but I’m really not, which is the sad part. I ended up filing a dispute with my cc company 🤷🏻‍♀️ and I won. My cc company apparently believes me and can use their brains to see obvious evidence and make the decision to refund me (whereas Wag’s policy is to listen to no one and keep their money). They don’t care whether or not a walker does his/her job or not. They already have their money at that point. Absolutely horrendous customer service. Wag is now disputing my TrustPilot Review. Nice try, I have evidence of all of our communication. Just further proves my point of the type of company they are. Still haven't reached out to try to make it right (nothing would at this point anyway), they just want the review taken down.

Fast shipping, excellent email contact I love when a company gives you fantastic email contact to let you know they received your order, it's being processed, it has shipped... Wag.com also offers free shipping over $49, what's not to love? My only regret is I don't have more money to spend with them!

They offer discounts they do not honor For three years I was a loyal customer at wag.com. As of this morning I am no longer a customer. They were offering $15 off for purchases of $75 or more. I made my purchases and when I went to check out there was no discount. I called them and was on the phone for 20 minutes before she figured out that I did not have enough "qualifying" items in my basket. She said dog food didn't qualify as a pet item - a clear indication that "qualifying" items to get the discount were so limited. They were just offering the discount to get you to click on the site. I switched to Chewy.com and my dog food, same brand, was $10 less.