Order a hat almost 2 weeks ago was… Order a hat almost 2 weeks ago was billed got a receipt but still my order hasn't shipped I've sent emails and still no response i guess I got screwed

Quality product. -

If I could give zero stars If I could give zero stars, I would. I have placed a few orders over the years. Every. Single. Order. Was. Wrong. Why did I order again? Hope triumphing over experience I guess. And not wanting to pay shipping out of the country as other US vendors did not have my size. So on to this train wreck. I ordered a pair of Hullachan H4 ghillies on 3/15/21. On 3/19/21 I received the H3 model. Not what I ordered. Then the email chain ensued, with me having to explain how the shoes were different (they sell the shoes! They should know the difference), going so far as to send photos of what I ordered, what I received, and photos of both models from the hullachan site. Then it took a few more emails to get the return label. I received a call today regarding the refund. There was no reorder, and they had the audacity to try to keep the original shipping! Unacceptable. I will never do business with them again and would not recommend.

I purchased an item which needed to be returned... I purchased an item which needed to be returned. I did my part by shipping it back (at my expense)...however I didn't receive a reimbursement. After 3 MONTHS of trying to call and email, without any success I finally had to file a claim with my credit card company to stop payment. After informing the owner this was done, he sent me a refund via paypal that next morning, and then claimed I was trying to get a fraudulent double reimbursement from him! Of course, that created another couple of months working back through the credit card company to clear up that mess. Don't purchase from this website unless you want to spend 5 months of your life trying to get your money back!

Great company Great company! Quick shipping, quality products! Very happy with the service i get.