The customer service department is very … The customer service department is very willing to help customers find parts for their trikes. They will take time to discuss different models to find the right type of trike for customers. Very upbeat staff!

I ordered a Christmas gift I ordered a Christmas gift, my first experience with Terra Trike. I made an error on my order and called the next morning to try to rectify it. It is difficult to get through to someone on the phone, but there is an option to leave a message for a callback, which I did. Josh called me back within 30 minutes, he was very professional and extremely helpful. He immediately checked to see whether the order had been shipped and since it had not, made the correction immediately. His attitude was great too. I would definitely do business with this company again, and will recommend them to others

Great Customer Service Great customer service! The person I communicated with was very knowledgeable. My replacement seat frame was shipped quickly, the correct exact-fit part arrived as stated with zero problems. I'm back on the road and a happy customer.

TerraTrike's Fast on Shipping PLUS TerraTrike's accessories have helped me make my non-TerraTrike more ride-able. I've found their accessories to be really handy in modifying my HP Velotechnick Gekko more comfortable and visible. I've added the Seat Wedge and will be installing one of their flags on my trike. They consistently beat their ETAs for shipping too. Because of their responsiveness, I'm strongly considering the new Gran Tourismo as my next trike. Thanks, TerraTrike!

Love my TerraTrike Love my TerraTrike - and the company. Orders for accessories are handled quickly. A fairly major warranty issue I had a year ago was also handled very quickly - I was back on the trike in about 10 days, replacement part was shipped within days. I don't live near a dealer so I did the repair myself; it helped that I've always been a bome bike mechanic, but I think anyone with basic bike tools and a reasonable mechanical aptitude could have done it.