Order not dispatched and impossible to speak to them! Ordered a set of forks from their website. Currently waiting over 11 days and nothing has been dispatched and I've heard nothing! The order has been "manually locked" and have not been able to contact anyone meaningfully by phone, email, or their ticket system. I have an open ticket which they have acknowledged for the last week but have failed to give any information or update on my order whatsoever! Even a "sorry to keep you waiting" would be nice.

Starbike new to me but performed well. I ordered from Germany to UK and I'm very satisfied with the service. 'Saw favourable Trustpilot comments on this retailer. Communications were effective and in very clear English. Despatch inevitably not overnight but conducted well by German and UK carriers- a longer distance after all. Some delay and charge with VAT at UK end but next day delivery once paid. The product price was good and once UK VAT was paid was still competitive. Packaging and product condition fine. 'Got wheels that are hard to find in UK- comparable price. All good.

Good prices, and they ship international I've ordered a few things now from Starbike to be shipped here to the USA, because they usually have the best price (better than Peter White) on stuff like German lighting and hubs. I have never had to pay customs/import fees. Shipping is tracked internationally, and has always come within 3 weeks. Plus, each parcel comes with a little treat bag! Will probably order from this site again next time I need some Schmidt or B&M stuff, if it is still $100 less than Peter White offers...

I can’t fault this company I can’t fault this company. I’ve bought several bike components off them and I have always been more than satisfied with there service such as communications, delivery and tracking etc.. You may have to pay customs duties on some items if you live in the uk, however the price of the items is normally a lot cheaper than the uk so it balances itself out..at least that what I’ve experienced. I would highly recommend Starbike.com. and I will be using them again… In fact I think I have something in my basket as I write this review. Cheers!

Having Serious issues with this company… Having Serious issues with this company firstly in communications have sent them 5 emails no reply to any , no tracker details no purchase details . I am a member of Cycling UK and if I hear nothing in next 48hrs I will be posting my thoughts on our website !