Tried hard, but missed the point I was connected to Ben's through an ebay link and Ben's procured from Surly a cyclocross fork. Through an email exchange, I was told that Ben's would get the fork on a Monday and it would be shipped same day and would arrive via two-day delivery on a Wed. Ben's didn't get the fork on time and it didn't get me the fork within 2 days after it was received. Ben's credited me the shipping. The far bigger problem was that the fork shown on ebay indicated it had a 1" steerer tube and the fork I received has 1-1/8" tube. Customer service after I raised that point was poor and I have never been able to figure out what went wrong.

A+ Experience Bought a bike from Alex at Ben's Cycle who was extremely knowledgeable and honest about the product's strengths and weaknesses. He told me to sleep on it and never pressured me into spending any money (which, as a former car salesperson, felt amazing). My sister will now use Ben's to have her bike repaired and I'd send anyone there without hesitation. Oh, they have a shop dog too, which is amazing

Great!! I bought a set of Campagnolo drop outs from Ben's Cycle online shop which were very reasonably priced. They were shipped out to me straight away and arrived sooner than expected. I'm very happy with the transaction and would recommend Ben's without hesitation.

Poor customer service. Fake promo. Trying to take advantage of the Black Friday promo. I ordered a bike accessory via their website. My payment got refunded and they denied my order with a reason they won't ship to my country because they said my country would deny any packages from the US. Ridiculous reason! I told them that I don't have any problem with packages from the US and have been receiving packages from the US normally since the last 4 months. The worst is, the person who communicated with me via email is very rude. He didn't answer my simple question about what shipping service that they use or details where they find the news that my country is not receiving packages from the US, because even USPS didn't mention any info about that. Seems they just don't want to give the discount to the customer. Poor service. Fake promo.

Great inventory, great service Sourcing parts for classic bikes (in my case, a 1972 Peugeot PX-10) is difficult unless you find the right sources, and Ben's is now one of them. I needed an inexpensive but good-qualityFrench headset and two handlebar clamping bolt sets for Nitto (1-inch quill) stems. Ben's had both a Velo Orange French headset and the Nitto bolt-washer-nut sets at the best prices--PLUS free shipping. Everything was shipped and arrived quickly. Now all I need to do is build the bike up for Eroica California inApril 2016... ;-)