Poor customer service. Fake promo. Trying to take advantage of the Black Friday promo. I ordered a bike accessory via their website. My payment got refunded and they denied my order with a reason they won't ship to my country because they said my country would deny any packages from the US. Ridiculous reason! I told them that I don't have any problem with packages from the US and have been receiving packages from the US normally since the last 4 months. The worst is, the person who communicated with me via email is very rude. He didn't answer my simple question about what shipping service that they use or details where they find the news that my country is not receiving packages from the US, because even USPS didn't mention any info about that. Seems they just don't want to give the discount to the customer. Poor service. Fake promo.

Great selection of bicycle gear. I'm a 'do it yourself' cyclist, have done all the work to my bikes for years (build indestructible wheels!). I mainly buy parts, common like tires, hard to find like non-standard cluster spacers and cleats/toe clips/straps for old school and track pedals. Ben's has served me well since I found it a few years ago, has had many of the parts I have needed. I always see what they have when I need something and they often get my order,

Had hard to find tires. Easily corrected my error when I requested in-store pick up. They had Gatorskin Hardshells in 27 inch size. Got them in 2 or 3 days without paying for premium shipping. When I saw on my receipt that I had indicated in-store pickup, it was easily corrected with a phone call.

A great online bike resource! I love Ben's Cycle! I live in Chicago so shipping is crazy fast. When I need something quick I like to use them. Returns have always been quick and easy as well, which can be a major pain from other suppliers. I like that they provide thorough order tracking and documentation too, which has been helpful as a reference for insurance, future parts ordering, etc. Their selection of parts runs a good range from top end to more budget friendly to please most customers. I know other sites that stock only cutting edge, high priced gear so it's nice to have affordable options without feeling like I'm buying junk. Even their lower end parts still feel like good quality. I've built a couple of bikes up from parts from Ben's so far and plan on using them on future projects.

Great experience A hard to find headset was available at Bens cycles quick email answered swiftly to confirm international postage and fees and the item was ordered and on its way shortly after arrived well packaged and fits which is a bonus. Professional outfit in my opinion Thank you..