Rich - Huntington Beach, CA
GBBen's Cycle is the best bicycle store on-line! Ben's has a wide selection, great prices and very good stock of the bicycle parts I'm most likely to need. Fast delivery and good communications. One visit to its website and you know that Ben's Cycle is serious about the bicycle business and customer satisfaction. When I need something bicycling related - Ben's is usually the first place I go.
Glen from Brooklyn
GBGreat Price/Fast Arrival on My Tektro Retro Brakes I was looking for some Tektro R559 Long Reach Brakes with regular nut attachment for my old Raleigh Gran Sport bike. Ben's had them for a great price plus a special free shipping deal. They arrived 3 days later - probably would have been quicker but USPS was slow to get them out to my building, not Ben's fault. I had ordered some MKS pedals several years ago and again, a great deal and quick arrival. Kudos.
Customer
MXShipping problem Hi, I made a purchase of a chrome industries storm jacket with you the day, however, I have not arrived despite having cast the purchase on 10th of September, i checked my delivery status but it keeps coming in transit, I wonder when I will received it. My order Number is the 124131. Enviado desde mi iPad
Adrian Cragg
GBGreat experience A hard to find headset was available at Bens cycles quick email answered swiftly to confirm international postage and fees and the item was ordered and on its way shortly after arrived well packaged and fits which is a bonus. Professional outfit in my opinion Thank you..
DH
IDPoor customer service. Fake promo. Trying to take advantage of the Black Friday promo. I ordered a bike accessory via their website. My payment got refunded and they denied my order with a reason they won't ship to my country because they said my country would deny any packages from the US. Ridiculous reason! I told them that I don't have any problem with packages from the US and have been receiving packages from the US normally since the last 4 months. The worst is, the person who communicated with me via email is very rude. He didn't answer my simple question about what shipping service that they use or details where they find the news that my country is not receiving packages from the US, because even USPS didn't mention any info about that. Seems they just don't want to give the discount to the customer. Poor service. Fake promo.