Tony
GBTried hard, but missed the point I was connected to Ben's through an ebay link and Ben's procured from Surly a cyclocross fork. Through an email exchange, I was told that Ben's would get the fork on a Monday and it would be shipped same day and would arrive via two-day delivery on a Wed. Ben's didn't get the fork on time and it didn't get me the fork within 2 days after it was received. Ben's credited me the shipping. The far bigger problem was that the fork shown on ebay indicated it had a 1" steerer tube and the fork I received has 1-1/8" tube. Customer service after I raised that point was poor and I have never been able to figure out what went wrong.
Christopher
GBGreat service from Ben's Cycle Searched high and low for black dia compe guidonnet brake levers. Ben's was put of stock when I first looked so I opted in to notify me when stock was available. To my pleasant surprise, Ben's actually notified me when they re-stocked. I immediately purchased them, Ben's notified me every step of the way. Great service, I'm a fan.
Rich - Huntington Beach, CA
GBBen's Cycle is the best bicycle store on-line! Ben's has a wide selection, great prices and very good stock of the bicycle parts I'm most likely to need. Fast delivery and good communications. One visit to its website and you know that Ben's Cycle is serious about the bicycle business and customer satisfaction. When I need something bicycling related - Ben's is usually the first place I go.
Adrian Cragg
GBGreat experience A hard to find headset was available at Bens cycles quick email answered swiftly to confirm international postage and fees and the item was ordered and on its way shortly after arrived well packaged and fits which is a bonus. Professional outfit in my opinion Thank you..
Peter Hadley Constable
GBDeserve 5 stars Deserve 5 stars! Great products and the shipping was fast.