Great selection of bicycle gear. I'm a 'do it yourself' cyclist, have done all the work to my bikes for years (build indestructible wheels!). I mainly buy parts, common like tires, hard to find like non-standard cluster spacers and cleats/toe clips/straps for old school and track pedals. Ben's has served me well since I found it a few years ago, has had many of the parts I have needed. I always see what they have when I need something and they often get my order,

Great inventory, great service Sourcing parts for classic bikes (in my case, a 1972 Peugeot PX-10) is difficult unless you find the right sources, and Ben's is now one of them. I needed an inexpensive but good-qualityFrench headset and two handlebar clamping bolt sets for Nitto (1-inch quill) stems. Ben's had both a Velo Orange French headset and the Nitto bolt-washer-nut sets at the best prices--PLUS free shipping. Everything was shipped and arrived quickly. Now all I need to do is build the bike up for Eroica California inApril 2016... ;-)

Great service from Ben's Cycle Searched high and low for black dia compe guidonnet brake levers. Ben's was put of stock when I first looked so I opted in to notify me when stock was available. To my pleasant surprise, Ben's actually notified me when they re-stocked. I immediately purchased them, Ben's notified me every step of the way. Great service, I'm a fan.

Poor customer service. Fake promo. Trying to take advantage of the Black Friday promo. I ordered a bike accessory via their website. My payment got refunded and they denied my order with a reason they won't ship to my country because they said my country would deny any packages from the US. Ridiculous reason! I told them that I don't have any problem with packages from the US and have been receiving packages from the US normally since the last 4 months. The worst is, the person who communicated with me via email is very rude. He didn't answer my simple question about what shipping service that they use or details where they find the news that my country is not receiving packages from the US, because even USPS didn't mention any info about that. Seems they just don't want to give the discount to the customer. Poor service. Fake promo.

Ben's Cycle is the best bicycle store on-line! Ben's has a wide selection, great prices and very good stock of the bicycle parts I'm most likely to need. Fast delivery and good communications. One visit to its website and you know that Ben's Cycle is serious about the bicycle business and customer satisfaction. When I need something bicycling related - Ben's is usually the first place I go.