Tried hard, but missed the point I was connected to Ben's through an ebay link and Ben's procured from Surly a cyclocross fork. Through an email exchange, I was told that Ben's would get the fork on a Monday and it would be shipped same day and would arrive via two-day delivery on a Wed. Ben's didn't get the fork on time and it didn't get me the fork within 2 days after it was received. Ben's credited me the shipping. The far bigger problem was that the fork shown on ebay indicated it had a 1" steerer tube and the fork I received has 1-1/8" tube. Customer service after I raised that point was poor and I have never been able to figure out what went wrong.

Ben's Cycle Found Ben's Cycle searching for particular item. Started my order online but then called to ask a question. Matt knew the product line(s) and answered my question and then completed the order over the phone. Order shipped that day and arrived on time (2 business days from WI to FL). I will definitely shop there again.

Fast, acccurate service Ben's Cycle had the complete inventory of items I was looking for in one place. Surprisingly, larger supply houses did not have all the components I needed. Ben's prices were reasonable and the shipping was great. I had a good experience and would go back to them for future cycling parts needs.

A great online bike resource! I love Ben's Cycle! I live in Chicago so shipping is crazy fast. When I need something quick I like to use them. Returns have always been quick and easy as well, which can be a major pain from other suppliers. I like that they provide thorough order tracking and documentation too, which has been helpful as a reference for insurance, future parts ordering, etc. Their selection of parts runs a good range from top end to more budget friendly to please most customers. I know other sites that stock only cutting edge, high priced gear so it's nice to have affordable options without feeling like I'm buying junk. Even their lower end parts still feel like good quality. I've built a couple of bikes up from parts from Ben's so far and plan on using them on future projects.

Great shopping experience at Ben's Cycle I found Ben's Cycle website really easy to navigate and easy to find what I was looking for. The search function pulled up a good selection and the filters allowed me to fine tune it. I dealt with both a social media representative and an ecom representative prior to placing my order and they were able to answer my questions so I ordered exactly what I was looking for. Prices are great too and very clear what you are getting.