Amber
GBThe gift that continues to charge your account the day it is delivered. Ball arrived Saturday, via mailman handing it to my son (who it was intended for as a Christmas gift). By Sunday, I am being charged a fee for something that isn't even being used nor opened for another 15 days. I feel like I basically just paid $40 for a yellow basketball. I feel bamboozled and conned.
Kea Goode
GBDribble-up customer service is on… Dribble-up customer service is on point! There was a miscommunication within my family, and two of us purchased the dribble-up soccer ball for one child. Not only did the customer service team email me back within an hour, but they kindly refunded me for my purchase, no questions asked. They were super friendly and prompt. Great customer service is pretty rare these days. Thanks, Dribble-up team!
Cindy
GBThe soccer ball was a Christmas gift… The soccer ball was a Christmas gift for my Grandson. I was SO excited, I thought he'd love it. He's been playing club soccer since he was 6 or 7 (?), he's 13 now and sadly because he has frequent practices and tournaments a lot of weekends, he wasn't interested. I contacted customer service and it was returned and I had my money back right away! Their response to email was incredibly fast! BEST CUSTOMER SERVICE EVER!!! THANK YOU!!
Sheryl Shockey
GBQuality product and good business practices! When I purchased this for my grandsons Christmas present way back in November they allowed the membership to begin the day after Christmas. The customer service is so responsive. Our grandson loves the basketball and did use the training and drills. He just decided that for now he doesn’t want to continue the subscription. I emailed customer service and the cancellation was completed within minutes. I respect this company for their quality product and for their good business practices.
Dan
GBI purchased the Dribbleup basketball I purchased the Dribbleup basketball, plus a program subscription, as a Christmas present for my grandson. He loved it, and, almost immediately, noticed improvement in his dribbling as well as ball handling skills. Unfortunately, the ball started leaking air and had to be inflated after each use. After explaining the situation Dribbleup of the problem, they sent a new basketball, with very few questions asked. I couldn’t be more pleased with their understanding and quick response. Their customer service is excellent!! Thank you, Dribbleup!!