Friendly Friendly, clear, informed answers to my telephone queries about the Lange ski boots sealed the deal. Good price and efficient delivery.

Great experience. Ordered from the UK and I can confirm VAT and duty are taken care of in the ticket price. Delivery was steady in terms of time, but predictable given coming to the UK from the EU. Very good communication throughout. Price was more the competitive.

Best ski shop on the web Great product range, sensible pricing and no hidden charges on goods being shipped to the UK (pretty crucial this as so many sites are far from transparent in their pricing). Also great pre- and after-sales support and advice via live chat, email and on the phone (I used all three channels for various reasons). Arranged delivery ahead of schedule as well.

Hopeless service Hopeless service. Can't access the website. Tried phoning but staff are incapable of answering a simple query about where to return an item sent in error. I've wasted three days trying to resolve this matter and still haven't got anywhere. Avoid Glisshop at all costs. I've sent twenty or more emails and made five phone calls to explain I cannot access their web site. (I've tried three different browsers and have no trouble accessing other web sites). Their only response is 'go on line' - which I've explained I cannot. I've given up hope of returning an item sent in error and recovering the cost. Are they just hopeless or is this a deliberate policy to discourage returns?

Very good customer service Very good customer service. Able to advice on your individual needs. Fast delivery.