Irresponsable towards clients We ordered a board before Christmas 2020. Then, suddenly, the web-site cancelled the order and did a payement refund without explaining any reasons and without proposing any additional options. We tried to contact them via “contact back”, but we didn’t get the answer in 24h, as they promise that, and we didn’t get any answer at all. Very irresponsible towards their clients.

Authentic longboarding experience to take anywhere! I have been looking for the perfect travel board for a very long time, and nothing has been the perfect fit for taking on the plane, or while traveling light. That is until this board! The longboard itself feels great! Super smooth, stable and flexible. An authentic longboarding experience. And all super easily foldable into a form factor smaller than a penny board!! There is no compromising with this board. It’s amazing! I cannot wait for the electric version!

Customer service problems My name is Ralph Jones jr. And I haven't been able to access my account since I purchased my item, I didn't realize that it would take this long for my item to arrive and that it was being shipped overseas I wish my experience could have been better. I've been trying to get in contact numerous amounts of times to be able to access my account and there hasn't been anything done, please improve on this.

Excellent product, excellent experience, and excellent customer service My 12 year old son received his BoardUp longboard as a Christmas gift. It quickly became his favorite item. He loves riding it and showing off its functionality. When an issue required company assistance, Bin at BoardUp was very helpful and promptly resolved it.

Customer service warning Perhaps this is growing pains, but when the hinge on my son's folding board broke within 2 weeks, 6 weeks and one wrong replacement hinge later we are still exchanging emails and being offered a refurbished board instead of the refund we have requested. The board itself rode smoothly and my son is disappointed that the issue was not resolved in a timely manner. I wish the company well and hope they can hire some good office help so they can focus on the technical side.