Wide range of products -good prices Nothing bad to say, except that they had a little bug in the system that showed all of my orders as "in packing" eventhough they already were sent. I will definitely buy from them again.

Lovely item, communication good, would use again I bought a bike helmet for my son - which I and my son are delighted with! Great quality product. I contacted Koo Bikes before I purchased to enquire about sizing and received a helpful reply. I got the helmet at sale price so was happy with that. I got free delivery also. Dispatch was slow, I had to contact Koo to ask where my item was. Again, I received a helpful reply and my item was shipped on an upgraded service as an apology. There was also confusion over a promotional discount but after I enquired I was refunded with no issues. Not the smoothest sale but a good customer service experience which I appreciate. Would use again

No "promised" refund given for return due to seller mistake. * * * Buyer Alert * * * Before you buy anything from Koo Bikes, read the rest of this review. I purchased a new pair of road shoes from this seller off eBay. When I got the shoes, they were a "wide" size version which I did not order and didn't match what was described in the ad. I contacted the seller stating the problem which they promptly replied saying that they would refund my money AND pay for the shipping back to them. I live in the United States. Koo Bikes is in the United Kingdom. I knew that the shipping was not going to be cheap. I went to the FedEx office in my town to have them shipped back. It ended up costing me $89. I was fully expecting to be reimbursed as so stated by the seller which I still have in my email inbox. Once I notified the seller what the shipping cost was, I was told that I wouldn't be reimbursed for the return shipping cost of $89. I was told "at that time" under a policy that Koo Bikes has that I had "NO knowledge of" and "wasn't made aware of" that they would only agree to reimburse me for $35. It should be very obvious at this point that I was cheated and lied to about the refund. I emailed them several times afterwards saying that I have the very email from them stating that I would be reimbursed fully, but they have "never" replied back with any response meaning that I have now been stuck with the full expense of the return shipping cost based on "their" mistake (not mine) of sending me the wrong size of shoes. Now think about this again. Buyer buys shoes. Buyer receives shoes. Buyer finds out shoes are not what he ordered and are not as described as such in the eBay ad. Buyer ships shoes back to seller "understanding" that he would be reimbursed for the shoes AND the shipping cost. Buyer finds out that he won't get shipping cost refunded back to him due to a policy the buyer never knew anything about when he was told earlier that he would and has proof of it. I can't spell it out any simpler than that. I have been lied to about the return cost reimbursement "all because of their mistake". I don't believe that is how anyone does business let alone how anyone should treat anyone else. If you are a seller of any sort, you are obligated to set "everything" right if it is "your mistake". This is a case where they admitted making the mistake and said that they would make it right, but they lied and didn't make it right. Any questions? Don't expect to be refunded for your shipping cost back to Koo Bikes if they send you the incorrect item.

HONEST, RELIABLE, BEST BARGAIN ON THE WEB. I looked around the web for a LAZER WASP Air Time Trial Helmet at a bargain price, they normally retail between £289 and 299, very expensive indeed. I stumbled upon KOO BIKES who were advertising the helmet at £162.49, a mssive saving. I looked around but couldn't find a company that could match this. Just when I thought the price was cheap enough I signed up to their mailing list and received a code through for another 10% off, bringing the final price down to £146.24. so I paid with Mastercard. I then became worried after reading some of the horribe reviews on trust pilot and emailed Koo Bikes a couple of times with no reply, so I telephoned Koo Bikes, I spoke with Jemma Grant who put me at ease saying the helmet was posted (despite the website saying progressing) and that it should arrive in a day or two. The helmet arrived via standard Royal Mail delivery (no tracking).She stated the issues with their I.T. were down to a lightning strike some time ago, and that their systems were still not perfect. My concerns were not needed, the helmet arrived and was perfect, in a beautiful lazer box with spare visor and bag. One of the best cycling bargains I have ever had. I would recomend to a friend. If you feel uneasy why not phone the company, they will put your mind at ease. Even add signed for recorded delivery for extra piece of mind. But don't be put off by the other reviews. As for their IT, again whilst on the phone why not ask for an email address that is working for correspondence.

Didn't send item I bought a new motorbike and needed some disk locks. I ordered them from Koo and waited for them to arrive. Three weeks on and the items still haven't arrived. Koo haven't responded to any emails. I'm now forced to claim the money back. To top it off, my motorbike was stolen last week. Whilst I can't place the blame of this on Koo - if the disk locks had arrived in an appropriate time frame, I'd have been using them and would most likely still have a bike.