Excellent customer service I ordered some Chaco sandals for my son through this company because I found a good deal. We ended up having a problem with the sandals, a manufacturing defect. I needed to return them but it worked out good because he just could not get used to them and I was going to try to resell them. Customer service was wonderful, responding and giving me a hassle free refund. Great to work with!

Used to be good. NO LONGER! I've used Geartrade for the past year and a half, selling dozens of items on their website. They've made a reasonable 20% commission from my sales. Recently though, and without informing their customers, they've changed their business model to NOT allowing sellers to sell their own items. Is it their right to operate their business as they see fit? Yes. Is this a disingenuous business practice, establishing your online business as a seller-to-buyer online resource then, without warning, deleting that option? Perhaps. I'll be deleting my account and NOT giving geartrade any of my more of my business. Big middle finger to you guys!

Great customer service from Scott at geartrade! I placed two orders after I accidentally left out an item that I meant to combine with my first purchase so that I could qualify for the free shipping. I was worried I was going to have to eat the shipping fee, but geartrade was able to fix the issue before the packages were sent out and combine the two orders for me, saving me the shipping cost! Great customer service from Scott! I bought a Karrimor Predator 80-130 liter ruck and the two side pocket attachments for it. Both items were in better condition than described, they were both brand new / completely unused. Super fast shipping too!

great selection of products on an easy to use website I love gear trade and have bought a handful of products from the site. I primarily buy things sold by Backcountry as I trust the descriptions and have never been disappointed. The search options on GearTrade could use some updating but that's difficult when anyone can list products for sale and the seller misspells brand names, descriptions, etc. Typically not their fault but I would like to see some enhancements on that end.

Sick deals, closeouts from Backcountry.com Good stuff... I have gotten plenty of things from here. I especially look for when I need a specialized piece of climbing gear (generally clothing) that I may only a few times. For example I got good GORETEX pants for a mountaineering trip for like 1/4 the price. Also, Backcountry.com liquidates things here and you can get seriously good deals on basically new stuff. Got a sick pair of climbing shoes for $60 ($150 retail) and they are perfect. Highly recommend geartrade.