Great customer service from Scott at geartrade! I placed two orders after I accidentally left out an item that I meant to combine with my first purchase so that I could qualify for the free shipping. I was worried I was going to have to eat the shipping fee, but geartrade was able to fix the issue before the packages were sent out and combine the two orders for me, saving me the shipping cost! Great customer service from Scott! I bought a Karrimor Predator 80-130 liter ruck and the two side pocket attachments for it. Both items were in better condition than described, they were both brand new / completely unused. Super fast shipping too!

GearTrade is now 0 for 2 GearTrade is now 0 for 2, and I won’t be ordering anything from them again. My first order was for cycling shoes, but I received a completely different pair in a different size. Second order was for a cycling jersey described as “excellent”, when the zipper slide was no longer attached to the jersey. A Jersey without a working zipper, rated excellent? Ridiculous. Both items were sold by Backcountry, which apparently doesn’t adequately check the items they offer for sale on GearTrade.

Good company with High Commission Overall seems to be a great company, with lots of great clothing, gear, and parts for sale. I feel as if 17-20% is an unbelievably high commission rate for an online platform. Most in person outdoor used stores, will only take 25% commission. For this reason, I will probably sell most items else where, such as Requipper (7%) or Facebook (0%).

3-Year Customer & Shop by % off I've been shopping on GearTrade for 3 years now & up to 61 orders so far & it's one of my most favorite shopping sites. Only twice did I have an issue with processing my order & they were very very prompt in replying to my email & fixed the issue promptly. I also like the option to shop by sorting the items based on the % off savings. It's makes it fun to browse when just wanting to shop but didn't have any specific item in mind. I've purchased from both individual sellers as well as backcountry store items. Both transactions always have gone smoothly.

Some good experiences, some bad. Some good experiences, some bad. The customer support is frustrating. They don't seem to have visibility or the ability or willingness to contact sellers to work out discrepancies. The site is very glitchy. One price shows in some places, another place shows another. Links lead to unexpected places or do nothing. It works OK enough that I will still use the service but it can be extremely frustrating service if you have any trouble with your order or glitches.