Keira
GBSlowest delivery Slow delivery service and no tracking or update information lately as to where my order is. Today is day 6 and the last day my order is to arrive. Is it it on its way? Is it still being backordered? Who knows at this point. Based on the slowness of delivery and lack of updates I wouldnt buy from them again. Misleading as it comes up as Wetsuit Centre when logging into account and the parcel arrived with a Wetsuit Centre brochure. Update* got my wetsuit 10 days later. I called to ask for an update.
Sel
GBreliable Bought a few wetsuit items from them in the past - always dispatched promptly. never any issues. They did swap items one time but they upgraded me - so that was fine.
Ash
GBWould definitely purchase again! Quick service and delivery from the guys at sorted surf, never purchased from here before but definitely will again, the team were very responsive via email for my query.
Will Manders
GBPoor company I’m pretty disappointed about the service I’ve received over the last 10 days from your company. Apparently you had some supply chain issues but this wasn’t communicated to me until I’d waited over a week and send several emails, which went unanswered. I then phoned you and was told the bag was finally on the way but now its arrived and its not the one that I ordered, it’s a barry basic one. I wanted to support a smaller surf shop but I weirdly got an email regarding my order from the wetsuitcentre.co.uk - strange all round experience. Updating to 1 star after I had a further bad experience with them. Not got a surfers soul, just corporate coldness.
CC228
GBExcellent customer service! I had an issue with an order that never arrived (Royal Mail's fault, not Sorted Surf Shop's), but Ben was quick to reply and to send out a new one. Excellent customer service!