Poor customer care Delivery of a board took ages. Poor customer service from the start, when trying to change boards. Spent over £700 on a new board ect and they didn't even give me a block of wax Won't use again

Excellent customer service! I had an issue with an order that never arrived (Royal Mail's fault, not Sorted Surf Shop's), but Ben was quick to reply and to send out a new one. Excellent customer service!

FCS Surfboard Travel Bag Just ordered a surfboard bag but there's no email acknowlegment.Write an email to them inquiring how is the order going but there is no reply.Log in the web and surprised that there is no order in my list.Stressful.

All-Round Awesome Experience. Thanks Dean! Perfect shopping experience. Great to know that there are still shops doing 'it' better than online. I bought a second-hand surfboard at the weekend and couldn't be happier with the service, price, and after-sales experience. Really glad I popped in. Thanks again, Deano!

Dishonest retailer Ordered item, received email to advise it was out of stock. Checked their website and it was showing in stock but at a higher price. Can’t be trusted