Slow delivery, unresponsive customer support Ordering on a Sunday should surely result in a delivery by the end of next week? Monday and Tuesday to package and hand it over then Tuesday, Wednesday and Thursday for shipping with a day spare to cover any issues along the way. Everything was in stock and the site claims a 3 to 5 day delivery to Slovenia. Well, no. Ordering on Sunday means nothing happens until Wednesday. Contacting customer support asking about the status of the order and asking to change the shipper from DPD to DHL (usually more reliable?) gives a response that it is not possible as the order has already been packaged and handed over. Additional questions were ignored. Well the label was printed on Wednesday, the actual handover occurred on THUSRDAY. Luckily DPD is cool and I was able to pick up the package on Monday morning in their logistics centre while leaving for my trip, thus getting the items that I needed for the trip. I get that sometimes shipping is slow and there are a few shops where I order only if nobody else carries the item and that I don't need immediatelly, but claiming a 3 to 5 day delivery for items in stock and then taking 4 DAYS to even get the order out the door? That's insane.

just great never had a problem so far. customer service helped out if I had a question

Outstanding low prices Outstanding low prices, between 50 to 30 % less than the local bike shop. So far perfect service (after 3 orders á 8-9 items). Honest and straight forward business model. Finally it makes economical sense to upgrade or retrofit your bike.

Good experience Good experience. I bought a bike and some other stuff with very good prices and quality. Fast delivery.

Pathetic service Pathetic service , Don't ever order form this website and the customer service is pathetic they respond you within 10-15 days and they will take another few weeks to investigate your shipment .