just great never had a problem so far. customer service helped out if I had a question

Absolutely terrible customer support Absolutely terrible customer support. I have bought one tyre one month ago, that I needed urgently (it said deliverytime 1-3 days), and it has still not arrived, after one month ago. I have contacted them, asking why there was this problem and to ask for a refound, and they refused, saying that it was not a mistake from their part but from the shipping company (Poste Italiane). I find this to be unacceptable. Will not buy from then again, after this experience.

Slow delivery, unresponsive customer support Ordering on a Sunday should surely result in a delivery by the end of next week? Monday and Tuesday to package and hand it over then Tuesday, Wednesday and Thursday for shipping with a day spare to cover any issues along the way. Everything was in stock and the site claims a 3 to 5 day delivery to Slovenia. Well, no. Ordering on Sunday means nothing happens until Wednesday. Contacting customer support asking about the status of the order and asking to change the shipper from DPD to DHL (usually more reliable?) gives a response that it is not possible as the order has already been packaged and handed over. Additional questions were ignored. Well the label was printed on Wednesday, the actual handover occurred on THUSRDAY. Luckily DPD is cool and I was able to pick up the package on Monday morning in their logistics centre while leaving for my trip, thus getting the items that I needed for the trip. I get that sometimes shipping is slow and there are a few shops where I order only if nobody else carries the item and that I don't need immediatelly, but claiming a 3 to 5 day delivery for items in stock and then taking 4 DAYS to even get the order out the door? That's insane.

Order got here, but no message to me. Hello everyone, I ordered some components, and it seemed that the goods arrived here, but since I was at job, I did not get it, and no message from any deliverer. Emailed them, but did not hear anything back. Next, I went around to postoffices, and found my package. I email them again , taht I had found my package, but still no feedback. They should take it a bit more seriously about customer service. I should mention, that I got the goods very fast from the sender, and package was fine. I will try to order again another time, and report back afterwards. Cheers, Jacques.

Good service Good service, price and fast delivery despite shipping to the UK. Ordered from these guys multiple times in the past month and have they have been spot on. Thanks guys.