Bought Crafty SE Bought Crafty SE, when my frame cracked and write them for warranty It was complete silence. I was lucky that mondraker already has dealer in my country

Pathetic service Pathetic service , Don't ever order form this website and the customer service is pathetic they respond you within 10-15 days and they will take another few weeks to investigate your shipment .

customer support should improve. customer support should improve. I bought a tyre. It never arrived. Was a DHL error. Yet Bike Discount did not refund me. Had to reclaim via Paypal.

Outstanding low prices Outstanding low prices, between 50 to 30 % less than the local bike shop. So far perfect service (after 3 orders á 8-9 items). Honest and straight forward business model. Finally it makes economical sense to upgrade or retrofit your bike.

Order got here, but no message to me. Hello everyone, I ordered some components, and it seemed that the goods arrived here, but since I was at job, I did not get it, and no message from any deliverer. Emailed them, but did not hear anything back. Next, I went around to postoffices, and found my package. I email them again , taht I had found my package, but still no feedback. They should take it a bit more seriously about customer service. I should mention, that I got the goods very fast from the sender, and package was fine. I will try to order again another time, and report back afterwards. Cheers, Jacques.