customer support should improve. customer support should improve. I bought a tyre. It never arrived. Was a DHL error. Yet Bike Discount did not refund me. Had to reclaim via Paypal.

Goods never delivered, but solid customer service. I ordered the Garmin Forerunner 935 off BikeDiscount for a good price. About 12 days later (shipping from Germany to Ireland), it supposedly arrived. However, the box was beaten up quite badly and the watch was not inside. I contacted them immediately but it took them from Wednesday til Monday to reply (this was stressful due to the amount of money but my issue was solved). On Monday I received a very helpful email, which promised me that my query would be solved by Friday. My issue was solved in the end after a week and a half. In fairness, I am definitely displeased with the fact that the goods never arrived, but I am happy with the customer service and the fact they solved my issue.

Very nice customer service Very nice customer service, they were helpful with my case! Good price as well.

Bought Crafty SE Bought Crafty SE, when my frame cracked and write them for warranty It was complete silence. I was lucky that mondraker already has dealer in my country

just great never had a problem so far. customer service helped out if I had a question