Absolutely terrible customer support Absolutely terrible customer support. I have bought one tyre one month ago, that I needed urgently (it said deliverytime 1-3 days), and it has still not arrived, after one month ago. I have contacted them, asking why there was this problem and to ask for a refound, and they refused, saying that it was not a mistake from their part but from the shipping company (Poste Italiane). I find this to be unacceptable. Will not buy from then again, after this experience.

Slow delivery, unresponsive customer support Ordering on a Sunday should surely result in a delivery by the end of next week? Monday and Tuesday to package and hand it over then Tuesday, Wednesday and Thursday for shipping with a day spare to cover any issues along the way. Everything was in stock and the site claims a 3 to 5 day delivery to Slovenia. Well, no. Ordering on Sunday means nothing happens until Wednesday. Contacting customer support asking about the status of the order and asking to change the shipper from DPD to DHL (usually more reliable?) gives a response that it is not possible as the order has already been packaged and handed over. Additional questions were ignored. Well the label was printed on Wednesday, the actual handover occurred on THUSRDAY. Luckily DPD is cool and I was able to pick up the package on Monday morning in their logistics centre while leaving for my trip, thus getting the items that I needed for the trip. I get that sometimes shipping is slow and there are a few shops where I order only if nobody else carries the item and that I don't need immediatelly, but claiming a 3 to 5 day delivery for items in stock and then taking 4 DAYS to even get the order out the door? That's insane.

after-sales service is not reliable I bought a maxxis assegai tire in the shop and when I mounted it was deformed, I contacted the store that informed me to send a tire for inspection. they asked me for a video to show the tire, a video where you can clearly see the defect, I don't think it's fair to have to spend money sending a tire back and running out of a bicycle because they are inspecting a tire. I will not shop again at this store. Thank you for making me ride with a deformed tire for 40 euros.

Horrible Experience Bought 3000Euro e-Bike that was 'in stock'. Upon confirmation of payment, they wrote it would take 4 weeks (not because of Corona), and when I asked why, they wrote, 'I will cancel your order then!'. My mistake not to take that as a red flag and cancel. 3 weeks later, the DHL tracking # they sent did NOT exist in any DHL tracking - not freight or elsewhere but did if I clicked the link they sent, which suddenly, 4 weeks later, showed 'DELIVERED'! (no option of choosing DHL and DPD even though their website says buyer can choose). Where was the bike delivered? Bike-discount didn't know, if you could even get a live person on the phone. One person replied to my frantic emails asking for help, where the bike was, signature confirmation - said he was sorry for the problems, and he'd look for the bike Monday. Never heard from him/them again. One day a local freight company called to say bike would be delivered in a few days and it was. The bike was shipped LOOSE, placed inside an enormous box (with another company's logo on it), no bubble wrap, no protection AT ALL. Not even on the seat. Never seen anything like it. There was an opened box was at the bottom with the Bosch display unwrapped! pedals unwrapped, several empty plastic bags thrown in, used tape, etc. This bike is used or assembled by someone who doesn't care about quality. Try calling bike-discount? You'll be on hold forever, until they hang up on you.

Zero stars if possible I've been a customer for years and happy to be so until very recently. I've never ever experienced such a bad customer service: I bought a new crank for my MTB, which it needed. I found the best price on bike-discount.de (great price comes with a cut of costs somewhere)... I installed the crank during the weekend, but after three days I noticed a wiggle in the crank, which was due to a faulty threading. After three days of use, the threading was completely worn out. I was surprised and send the crank back to Germany. Here it took bike-discount.de THREE weeks to look at my crankset, then send it back - and here's where it gets really tricky. They haven't done anything. After three weeks I've gotten the same crank back. Or not quite, they only send the drive-side!!! So I ask where the other half is and they say it's in the mail. Who does this? Anyways - so after more than a month I recieve my crank set back. Not being repaired or anything. Now I ask for a refund, but gets told I've mounted the pedals wrong. And now they won't respond to my e-mails. I've repaired bikes for several years and know how to mount pedals. They even have a "L" and "R" marking, ffs! So now I'm left frustrated, without a functional bike, with a useless crank and bike-discount refusing to refund the money. I mean, how can a business survive with this kind of service? TLDR: The company is slow, bad and refusing to refund the money I paid for a defect product. This is by far the worst online shopping experience ever!