Horrible Experience Bought 3000Euro e-Bike that was 'in stock'. Upon confirmation of payment, they wrote it would take 4 weeks (not because of Corona), and when I asked why, they wrote, 'I will cancel your order then!'. My mistake not to take that as a red flag and cancel. 3 weeks later, the DHL tracking # they sent did NOT exist in any DHL tracking - not freight or elsewhere but did if I clicked the link they sent, which suddenly, 4 weeks later, showed 'DELIVERED'! (no option of choosing DHL and DPD even though their website says buyer can choose). Where was the bike delivered? Bike-discount didn't know, if you could even get a live person on the phone. One person replied to my frantic emails asking for help, where the bike was, signature confirmation - said he was sorry for the problems, and he'd look for the bike Monday. Never heard from him/them again. One day a local freight company called to say bike would be delivered in a few days and it was. The bike was shipped LOOSE, placed inside an enormous box (with another company's logo on it), no bubble wrap, no protection AT ALL. Not even on the seat. Never seen anything like it. There was an opened box was at the bottom with the Bosch display unwrapped! pedals unwrapped, several empty plastic bags thrown in, used tape, etc. This bike is used or assembled by someone who doesn't care about quality. Try calling bike-discount? You'll be on hold forever, until they hang up on you.

Outstanding low prices Outstanding low prices, between 50 to 30 % less than the local bike shop. So far perfect service (after 3 orders á 8-9 items). Honest and straight forward business model. Finally it makes economical sense to upgrade or retrofit your bike.

after-sales service is not reliable I bought a maxxis assegai tire in the shop and when I mounted it was deformed, I contacted the store that informed me to send a tire for inspection. they asked me for a video to show the tire, a video where you can clearly see the defect, I don't think it's fair to have to spend money sending a tire back and running out of a bicycle because they are inspecting a tire. I will not shop again at this store. Thank you for making me ride with a deformed tire for 40 euros.

After 3 weeks my mtb arrived After 3 weeks my mtb arrived. It was carefully packed. Nice. Good experience with Bikediscount. I wrote to them, and asked for details and delivery, but they didn't answer. That is the reason for 4 stars.

Very good Ordered several times from them and never had a problem. Great service!