Bought Crafty SE Bought Crafty SE, when my frame cracked and write them for warranty It was complete silence. I was lucky that mondraker already has dealer in my country

Absolutely terrible customer support Absolutely terrible customer support. I have bought one tyre one month ago, that I needed urgently (it said deliverytime 1-3 days), and it has still not arrived, after one month ago. I have contacted them, asking why there was this problem and to ask for a refound, and they refused, saying that it was not a mistake from their part but from the shipping company (Poste Italiane). I find this to be unacceptable. Will not buy from then again, after this experience.

Good service Good service, price and fast delivery despite shipping to the UK. Ordered from these guys multiple times in the past month and have they have been spot on. Thanks guys.

Pathetic service Pathetic service , Don't ever order form this website and the customer service is pathetic they respond you within 10-15 days and they will take another few weeks to investigate your shipment .

after-sales service is not reliable I bought a maxxis assegai tire in the shop and when I mounted it was deformed, I contacted the store that informed me to send a tire for inspection. they asked me for a video to show the tire, a video where you can clearly see the defect, I don't think it's fair to have to spend money sending a tire back and running out of a bicycle because they are inspecting a tire. I will not shop again at this store. Thank you for making me ride with a deformed tire for 40 euros.