Order got here, but no message to me. Hello everyone, I ordered some components, and it seemed that the goods arrived here, but since I was at job, I did not get it, and no message from any deliverer. Emailed them, but did not hear anything back. Next, I went around to postoffices, and found my package. I email them again , taht I had found my package, but still no feedback. They should take it a bit more seriously about customer service. I should mention, that I got the goods very fast from the sender, and package was fine. I will try to order again another time, and report back afterwards. Cheers, Jacques.

customer support should improve. customer support should improve. I bought a tyre. It never arrived. Was a DHL error. Yet Bike Discount did not refund me. Had to reclaim via Paypal.

Horrible Experience Bought 3000Euro e-Bike that was 'in stock'. Upon confirmation of payment, they wrote it would take 4 weeks (not because of Corona), and when I asked why, they wrote, 'I will cancel your order then!'. My mistake not to take that as a red flag and cancel. 3 weeks later, the DHL tracking # they sent did NOT exist in any DHL tracking - not freight or elsewhere but did if I clicked the link they sent, which suddenly, 4 weeks later, showed 'DELIVERED'! (no option of choosing DHL and DPD even though their website says buyer can choose). Where was the bike delivered? Bike-discount didn't know, if you could even get a live person on the phone. One person replied to my frantic emails asking for help, where the bike was, signature confirmation - said he was sorry for the problems, and he'd look for the bike Monday. Never heard from him/them again. One day a local freight company called to say bike would be delivered in a few days and it was. The bike was shipped LOOSE, placed inside an enormous box (with another company's logo on it), no bubble wrap, no protection AT ALL. Not even on the seat. Never seen anything like it. There was an opened box was at the bottom with the Bosch display unwrapped! pedals unwrapped, several empty plastic bags thrown in, used tape, etc. This bike is used or assembled by someone who doesn't care about quality. Try calling bike-discount? You'll be on hold forever, until they hang up on you.

Slow delivery, unresponsive customer support Ordering on a Sunday should surely result in a delivery by the end of next week? Monday and Tuesday to package and hand it over then Tuesday, Wednesday and Thursday for shipping with a day spare to cover any issues along the way. Everything was in stock and the site claims a 3 to 5 day delivery to Slovenia. Well, no. Ordering on Sunday means nothing happens until Wednesday. Contacting customer support asking about the status of the order and asking to change the shipper from DPD to DHL (usually more reliable?) gives a response that it is not possible as the order has already been packaged and handed over. Additional questions were ignored. Well the label was printed on Wednesday, the actual handover occurred on THUSRDAY. Luckily DPD is cool and I was able to pick up the package on Monday morning in their logistics centre while leaving for my trip, thus getting the items that I needed for the trip. I get that sometimes shipping is slow and there are a few shops where I order only if nobody else carries the item and that I don't need immediatelly, but claiming a 3 to 5 day delivery for items in stock and then taking 4 DAYS to even get the order out the door? That's insane.

Zero stars! Zero stars! Having placing an order almost a month ago. The parcel seems to be lost which means no goods and no money. Answer from bikediscount?? Be patience! Seriously??? I just want my money back as I had to purchase the items somewhere else spending money twice. The worse CS I have never experienced.