Zero stars if possible I've been a customer for years and happy to be so until very recently. I've never ever experienced such a bad customer service: I bought a new crank for my MTB, which it needed. I found the best price on bike-discount.de (great price comes with a cut of costs somewhere)... I installed the crank during the weekend, but after three days I noticed a wiggle in the crank, which was due to a faulty threading. After three days of use, the threading was completely worn out. I was surprised and send the crank back to Germany. Here it took bike-discount.de THREE weeks to look at my crankset, then send it back - and here's where it gets really tricky. They haven't done anything. After three weeks I've gotten the same crank back. Or not quite, they only send the drive-side!!! So I ask where the other half is and they say it's in the mail. Who does this? Anyways - so after more than a month I recieve my crank set back. Not being repaired or anything. Now I ask for a refund, but gets told I've mounted the pedals wrong. And now they won't respond to my e-mails. I've repaired bikes for several years and know how to mount pedals. They even have a "L" and "R" marking, ffs! So now I'm left frustrated, without a functional bike, with a useless crank and bike-discount refusing to refund the money. I mean, how can a business survive with this kind of service? TLDR: The company is slow, bad and refusing to refund the money I paid for a defect product. This is by far the worst online shopping experience ever!

just great never had a problem so far. customer service helped out if I had a question

Very late delivery Bikediscount has not been as swift as Bikediscount previously has been. Waiting weeks for a kids bike is not ok, when the homepage is giving the information that is going to be delivered within 5 days. I had to call Bikediscount several times before they reacted. so if you can wait for a long time..... Moreover the bike was scratched when delivered.

Very good Ordered several times from them and never had a problem. Great service!

Order got here, but no message to me. Hello everyone, I ordered some components, and it seemed that the goods arrived here, but since I was at job, I did not get it, and no message from any deliverer. Emailed them, but did not hear anything back. Next, I went around to postoffices, and found my package. I email them again , taht I had found my package, but still no feedback. They should take it a bit more seriously about customer service. I should mention, that I got the goods very fast from the sender, and package was fine. I will try to order again another time, and report back afterwards. Cheers, Jacques.