Bought Crafty SE Bought Crafty SE, when my frame cracked and write them for warranty It was complete silence. I was lucky that mondraker already has dealer in my country

just great never had a problem so far. customer service helped out if I had a question

customer support should improve. customer support should improve. I bought a tyre. It never arrived. Was a DHL error. Yet Bike Discount did not refund me. Had to reclaim via Paypal.

Absolutely terrible customer support Absolutely terrible customer support. I have bought one tyre one month ago, that I needed urgently (it said deliverytime 1-3 days), and it has still not arrived, after one month ago. I have contacted them, asking why there was this problem and to ask for a refound, and they refused, saying that it was not a mistake from their part but from the shipping company (Poste Italiane). I find this to be unacceptable. Will not buy from then again, after this experience.

Good service Good service, price and fast delivery despite shipping to the UK. Ordered from these guys multiple times in the past month and have they have been spot on. Thanks guys.