just great never had a problem so far. customer service helped out if I had a question

Pathetic service Pathetic service , Don't ever order form this website and the customer service is pathetic they respond you within 10-15 days and they will take another few weeks to investigate your shipment .

customer support should improve. customer support should improve. I bought a tyre. It never arrived. Was a DHL error. Yet Bike Discount did not refund me. Had to reclaim via Paypal.

After 3 weeks my mtb arrived After 3 weeks my mtb arrived. It was carefully packed. Nice. Good experience with Bikediscount. I wrote to them, and asked for details and delivery, but they didn't answer. That is the reason for 4 stars.

Absolutely terrible customer support Absolutely terrible customer support. I have bought one tyre one month ago, that I needed urgently (it said deliverytime 1-3 days), and it has still not arrived, after one month ago. I have contacted them, asking why there was this problem and to ask for a refound, and they refused, saying that it was not a mistake from their part but from the shipping company (Poste Italiane). I find this to be unacceptable. Will not buy from then again, after this experience.