Charges Over MSRP for No Reason Joseph Charles (the owner) is petty and swindles people. I was looking for Outdoor Research USA gear. I ordered a few items and Joeseph Charles (the owner) was nice enough to call me and let me know when things would be shipping and that some items would take awhile. We had a nice conversation for over 1 hour. The next day after looking at the Outdoor Research website, I discovered he was over charging for the same items by about 15-20%. I brought this to his attention via email and he retaliated by refusing any and all customer service and communication there after. I had a pair of boot gaiters I ordered the wrong size on. I was within the return window so I reached out for an exchange for the right size. No response to emails or phone calls. So I initiated a charge back with my bank of which he promptly resisted and I never got my money back or got any customer service.

Garbage company Garbage company. Posers. Scammers. Wake up losers

Dissapointing Experience I ordered 3 flag patches approximately 5 months ago from this company for my children. They sent me the wrong color patches. I have been trying for several months to get the company to respond. I have called, texted sent emails, and left voicemail, but I can't get a response. As a Veteran I find it dissapointing to find other prior service members trading on their military service record and screwing people out of money...dissapointing.

3+ stars service After 3 weeks of delaying, letters with promises to start VISA dispute procedure they finally send my sleeping bag + a couple pleasant presents (for free). So, they are NOT FRAUDS, but their service still need to be improved (sucks).

Terrible Terrible. Ordered a bunch of patches and only some arrive with others marked back order. A year later and I haven’t received a refund or the missing items. I’ve email them but haven’t received a response. Quick to respond to buying queries but you may as well not exist once they have your cash. Buy from them at your own risk.