3+ stars service After 3 weeks of delaying, letters with promises to start VISA dispute procedure they finally send my sleeping bag + a couple pleasant presents (for free). So, they are NOT FRAUDS, but their service still need to be improved (sucks).

Garbage company Garbage company. Posers. Scammers. Wake up losers

Charges Over MSRP for No Reason Joseph Charles (the owner) is petty and swindles people. I was looking for Outdoor Research USA gear. I ordered a few items and Joeseph Charles (the owner) was nice enough to call me and let me know when things would be shipping and that some items would take awhile. We had a nice conversation for over 1 hour. The next day after looking at the Outdoor Research website, I discovered he was over charging for the same items by about 15-20%. I brought this to his attention via email and he retaliated by refusing any and all customer service and communication there after. I had a pair of boot gaiters I ordered the wrong size on. I was within the return window so I reached out for an exchange for the right size. No response to emails or phone calls. So I initiated a charge back with my bank of which he promptly resisted and I never got my money back or got any customer service.

Scam took a $329.00 payment from me for a product i ordered. that was around 5 months ago. they wont answer emails, phone calls, or any customer help options. place is a total scam and i got proof if they wanna make something of it.