Jane is very responsive and… Jane is very responsive and knowledgeable. She helped me twice, one for battery and one for tire, each time she can identify the problem promptly and correctly, and provided an easy solution. Best service!

Great Quality, Great Customer Service, and Fast Shipping Shipping was fast! I also reached out to customer support by email (just for a question) and had an answer back within 24 hours. I purchased the M10 and am very pleased. The quality is worth every penny! My husband, who rolled his eyes about the purchase originally, is considering one for himself now.

Arya Arya, was super helpful. I had placed an online purchase but chose an incompatible part for my scooter. Arya caught the error and allowed me to cancel the original order and re-place an order for the correct part. She helped me through the process and made sure everything was right. She was even able to waive the 8% cancellation fee because it was a mistaken order, and not an actual cancellation.

Disappointed in the warranty I purchased the X7 Max for my son for Christmas. He took it to college with him and within a month the front tire went flat and would not hold air. I emailed customer service and they did respond quickly but let me know that the tire is not covered under warranty and I would have to purchase a new one for $16 (shipping $15). Just as a point of customer service, it seems that they would replace the inner tube and eat the $5 that it probably costs them. But they didn't and I have a really bad taste in my mouth for this company. I have another son going to college this year and guess which company I will not be purchasing another scooter from?? This one!

Excellent follow-up policy I wrote to turboant 8!!! months ago asking if their scooters are available in the EU and 2 other detail questions. Their first answer 8 months ago was that they do not and they are sorry. Now they wrote me a follow-up email on the matter announcing me that they have come to the EU! I found all of this a lovely touch of care. Mrs Jane did a 11/10 job.