Love this company and their products Love this company and their products. This is the 3rd front pack I’ve purchased and they are a hit!

Bad customer service Ordered a sling bag and would like to return. Contacted customer service through Chat and Email and got no responses. Really bad customer service!!

Tried contacting someone when my order… Tried contacting someone when my order was placed and my email was blocked by their server. Also it's been a week and no update on my order. Don't have much confidence I'll receive my order.

I placed an order with Waterfly on… I placed an order with Waterfly on January 22, 2022. I received an email confirmation immediately. Since then I've received nothing - no notification of shipment, no notification of delays, no estimate of delivery time...nothing. Was my order lost? I hope not because my credit card was charged immediately. This does not reflect well on Waterfly. I regret ordering from them.

Bad service, don’t recommend Ordered a bag. Took 2 weeks before I was told it wasn’t available. Asked for a refund. Week later and still no refund. Plus keep getting non-English emails. Not impressed. Wouldn’t recommend.