Ordered never received Ordered never received - no way to cancel. No customer service. Had to cancel payment and dispute credit card charge.

Worst customer experience ever Worst customer experience ever! The purchase was a month late and during the month waiting for the product I tried REPEATEDLY to cancel and after numerous, emails, chats and calls they still sent the product. The last person I spoke with told me to not accept the delivery which is a complete and total joke because that would have required me to stay home for an indefinite amount of time and literally wait for the delivery. It’s also comical because what delivery person rings the doorbell instead of just leaving the package at the door! Horrific customer service and their 1.5 star reviews should be an indication this company is the worst! I still think this company is a total sham and they only respond when you get angry! Btw, I am still waiting for my return label! Just AWFUL!!!!

Still have not received my scale I was really excited to use this scale to help with my health journey. However, as of today, January 28, 2024, I still have not received my fit tracker scale and I placed my order on November 30th. I was also charged the monthly subscription fee even without having the scale which I thought was to be used to assist with using the scale. I am need a full of full refund for both the tracker and monthly fee. I have not been able to use any of them. I already cancelled the subscription.

DO NOT WASTE YOUR MONEY I waited two months to get this scale. In the two weeks I've had the scale it has been able to make a reading 4 times. I've upgraded my phone, I've changed the batteries in the scale, and yet the app continually crashes, the app and scale can never connect without repeated stop/starts or installs/uninstalls, and my complaints and requests to return this lousy product have gone unanswered by FitTrack's customer service team.

Too Long Of A Wait I was very excited when I ordered this FitTrack scale. I have watched Jenn Sherman/Peloton promote it on Instagram. I placed my order in December 16, 2023. I just received the scale January 28, 2024. After contacting FitTrack several times I was told it had shipped each time. So, if you want to wait six weeks for a FitTrack scale place an order if not I would not do business with this company again.