Terrible app/costly features The scale came within the time estimated (about 2 weeks), but when I went to log in to the app, it kept freezing and crashing. I uninstalled and reinstalled 6 times and always the same thing. I could type in 7 letters, then frozen, and forced closed. While researching help topics, I discovered more negative reviews referring to the majority of advertised features requiring a paid subscription to use. No thank you. I returned the scale without even opening it the day after I received it.

Too Long Of A Wait I was very excited when I ordered this FitTrack scale. I have watched Jenn Sherman/Peloton promote it on Instagram. I placed my order in December 16, 2023. I just received the scale January 28, 2024. After contacting FitTrack several times I was told it had shipped each time. So, if you want to wait six weeks for a FitTrack scale place an order if not I would not do business with this company again.

Scales are useless unfortunately Scales are useless unfortunately. Inconsistent weight. I contacted customer service who kindly instructed me how to recalibrate the scales which i did, still not right. I have asked to return them and oddly enough, customer service have stopped replying to me. I will be contacting trading standards.

DO NOT WASTE YOUR MONEY I waited two months to get this scale. In the two weeks I've had the scale it has been able to make a reading 4 times. I've upgraded my phone, I've changed the batteries in the scale, and yet the app continually crashes, the app and scale can never connect without repeated stop/starts or installs/uninstalls, and my complaints and requests to return this lousy product have gone unanswered by FitTrack's customer service team.

If I could give zero stars I would! If I could give zero stars I would! This company is nothing short of a scam! They will deliver when they feel like, usually takes about 1 month! Then they dont send you a packing slip with any returns info so therefore you are unable to return and get a refund. When you email/online chat, no one will get back to you!