Still have not received my scale I was really excited to use this scale to help with my health journey. However, as of today, January 28, 2024, I still have not received my fit tracker scale and I placed my order on November 30th. I was also charged the monthly subscription fee even without having the scale which I thought was to be used to assist with using the scale. I am need a full of full refund for both the tracker and monthly fee. I have not been able to use any of them. I already cancelled the subscription.

Terrible Customer Service It took over a month to receive my Fit Track. My credit card was charged for the 3 month advanced health program subscription before I even received my fit track and I was supposed to get a 30 day Free Trial of the Advanced Health Program. I have sent numerous emails requesting to return to my fit track since it took to long to receive, I followed the directions on website of how to begin the return process and I am still waiting on Fit track to respond on next step to return product and have yet to get a response from Fit Track. I did finally get a credit for the Advanced Health Program they charged my credit card

Scales are useless unfortunately Scales are useless unfortunately. Inconsistent weight. I contacted customer service who kindly instructed me how to recalibrate the scales which i did, still not right. I have asked to return them and oddly enough, customer service have stopped replying to me. I will be contacting trading standards.

Terrible app/costly features The scale came within the time estimated (about 2 weeks), but when I went to log in to the app, it kept freezing and crashing. I uninstalled and reinstalled 6 times and always the same thing. I could type in 7 letters, then frozen, and forced closed. While researching help topics, I discovered more negative reviews referring to the majority of advertised features requiring a paid subscription to use. No thank you. I returned the scale without even opening it the day after I received it.

It’s only been 2 weeks and batteries… It’s only been 2 weeks and batteries need replaced already! Apparently needed to use lithium batteries! Saw initially this was a problem, still undecided if I would recommend it.