If I could give zero stars I would! If I could give zero stars I would! This company is nothing short of a scam! They will deliver when they feel like, usually takes about 1 month! Then they dont send you a packing slip with any returns info so therefore you are unable to return and get a refund. When you email/online chat, no one will get back to you!

Worst customer service on the planet! Customer service is god awful almost non existent. Two methods to communicate, email or a chat. You would think chat would be the faster option but you'd be wrong. Lies on the chat window right off the bat. One spot says usually responds within 3hrs other say within 30 minutes. 13 hrs later and finally got a response. It was at 3am central US time and apparently, that's the only time frame they respond at. Just terrible for a company spending so much money on advertising but can't bother to do the same with customer service.

DO NOT WASTE YOUR MONEY I waited two months to get this scale. In the two weeks I've had the scale it has been able to make a reading 4 times. I've upgraded my phone, I've changed the batteries in the scale, and yet the app continually crashes, the app and scale can never connect without repeated stop/starts or installs/uninstalls, and my complaints and requests to return this lousy product have gone unanswered by FitTrack's customer service team.

Total scam Total scam I ordered my scale 11/30 , took my money never received it.Multiple emails on their support site with a handful of tracking information.Last being Jan 2 in California.The address is in Delaware

I'm not one to write reviews... I'm not one to write reviews.... But I'm also not one that gets scammed and brushes it off!! I ordered the scale months ago and They immediately took the money out that day. After battling them for two months, I finally filed a dispute with PayPal. Then magically they created a shipping label which according to the man that got back to me prevented them from being able to refund me!! I had to threaten a class action lawsuit, and eventually the scale made its way to me.... However, I have a very high-end doctors scale that is calibrated perfectly and the fit track scale is off by 3 lbs. I also feel that the readings I'm getting are completely bogus! From everyone else's reviews it sounds like if I try to send it back I'm just never going to get my money back so I might as well just burn it.