Good info I really like the information given by this scale but had I not had a friend familiar I would have been lost as to how to operate. Scale came with no instructions on app downloads and took Forever to arrive. They did offer lifetime warranty due to delay and upon reaching out was given status of delay. Three stars due to above mentioned issues.

Worst customer service on the planet! Customer service is god awful almost non existent. Two methods to communicate, email or a chat. You would think chat would be the faster option but you'd be wrong. Lies on the chat window right off the bat. One spot says usually responds within 3hrs other say within 30 minutes. 13 hrs later and finally got a response. It was at 3am central US time and apparently, that's the only time frame they respond at. Just terrible for a company spending so much money on advertising but can't bother to do the same with customer service.

DO NOT WASTE YOUR MONEY I waited two months to get this scale. In the two weeks I've had the scale it has been able to make a reading 4 times. I've upgraded my phone, I've changed the batteries in the scale, and yet the app continually crashes, the app and scale can never connect without repeated stop/starts or installs/uninstalls, and my complaints and requests to return this lousy product have gone unanswered by FitTrack's customer service team.

Save yourself the trouble! Still no scale I came here to write about my horrible experience and see that literally everyone wrote exactly what I was going to say. It’s been over a month and still no scale, tried to cancel multiple times. Customer service LIES repeatedly and is most unhelpful. I’m going to dispute the charge with my credit card company. Save yourself!

Terrible Customer Service It took over a month to receive my Fit Track. My credit card was charged for the 3 month advanced health program subscription before I even received my fit track and I was supposed to get a 30 day Free Trial of the Advanced Health Program. I have sent numerous emails requesting to return to my fit track since it took to long to receive, I followed the directions on website of how to begin the return process and I am still waiting on Fit track to respond on next step to return product and have yet to get a response from Fit Track. I did finally get a credit for the Advanced Health Program they charged my credit card