Worst customer experience ever Worst customer experience ever! The purchase was a month late and during the month waiting for the product I tried REPEATEDLY to cancel and after numerous, emails, chats and calls they still sent the product. The last person I spoke with told me to not accept the delivery which is a complete and total joke because that would have required me to stay home for an indefinite amount of time and literally wait for the delivery. It’s also comical because what delivery person rings the doorbell instead of just leaving the package at the door! Horrific customer service and their 1.5 star reviews should be an indication this company is the worst! I still think this company is a total sham and they only respond when you get angry! Btw, I am still waiting for my return label! Just AWFUL!!!!

Save yourself the trouble! Still no scale I came here to write about my horrible experience and see that literally everyone wrote exactly what I was going to say. It’s been over a month and still no scale, tried to cancel multiple times. Customer service LIES repeatedly and is most unhelpful. I’m going to dispute the charge with my credit card company. Save yourself!

Scales are useless unfortunately Scales are useless unfortunately. Inconsistent weight. I contacted customer service who kindly instructed me how to recalibrate the scales which i did, still not right. I have asked to return them and oddly enough, customer service have stopped replying to me. I will be contacting trading standards.

I'm not one to write reviews... I'm not one to write reviews.... But I'm also not one that gets scammed and brushes it off!! I ordered the scale months ago and They immediately took the money out that day. After battling them for two months, I finally filed a dispute with PayPal. Then magically they created a shipping label which according to the man that got back to me prevented them from being able to refund me!! I had to threaten a class action lawsuit, and eventually the scale made its way to me.... However, I have a very high-end doctors scale that is calibrated perfectly and the fit track scale is off by 3 lbs. I also feel that the readings I'm getting are completely bogus! From everyone else's reviews it sounds like if I try to send it back I'm just never going to get my money back so I might as well just burn it.

DO NOT WASTE YOUR MONEY I waited two months to get this scale. In the two weeks I've had the scale it has been able to make a reading 4 times. I've upgraded my phone, I've changed the batteries in the scale, and yet the app continually crashes, the app and scale can never connect without repeated stop/starts or installs/uninstalls, and my complaints and requests to return this lousy product have gone unanswered by FitTrack's customer service team.