Finally got my scale which seems to… Finally got my scale which seems to work but it took 3 months to receive it. I contacted care 4 times, asked for an update or refund they’ve just kept telling me it was being processed but never would respond to my request about canceling order. Super frustrating to say the least.

Good info I really like the information given by this scale but had I not had a friend familiar I would have been lost as to how to operate. Scale came with no instructions on app downloads and took Forever to arrive. They did offer lifetime warranty due to delay and upon reaching out was given status of delay. Three stars due to above mentioned issues.

Terrible Customer Service It took over a month to receive my Fit Track. My credit card was charged for the 3 month advanced health program subscription before I even received my fit track and I was supposed to get a 30 day Free Trial of the Advanced Health Program. I have sent numerous emails requesting to return to my fit track since it took to long to receive, I followed the directions on website of how to begin the return process and I am still waiting on Fit track to respond on next step to return product and have yet to get a response from Fit Track. I did finally get a credit for the Advanced Health Program they charged my credit card

Ordered never received Ordered never received - no way to cancel. No customer service. Had to cancel payment and dispute credit card charge.

Worst customer service on the planet! Customer service is god awful almost non existent. Two methods to communicate, email or a chat. You would think chat would be the faster option but you'd be wrong. Lies on the chat window right off the bat. One spot says usually responds within 3hrs other say within 30 minutes. 13 hrs later and finally got a response. It was at 3am central US time and apparently, that's the only time frame they respond at. Just terrible for a company spending so much money on advertising but can't bother to do the same with customer service.