NO customer service The customer service other reviewers raved about was totally absent from my experience with this company. Friday afternoon the tracking info said the package had been delivered to my mailbox. It was not in my mailbox, or on my porch, or in my neighbors’ mailboxes either. I emailed the customer service address, clearly saying as much, and the sum total of their response was : Hey, They said it’s in your mailbox. This was followed by the person’s name. So the response was basically “tough s—-, we don’t care.” I finally managed to locate the package. It had been delivered to the wrong house, which is the USPS’ fault, not the company’s, but good Lord, that’s the best they can do?

Best belt you can buy I’ve used my 10mm single prong belt from Pioneer for about 7 years now, I’ve not had a better experience with any other belt. The belt has worn by this point, but that’s my fault for not taking better care of it in humid/tropical climate (Hawaii). Has held up extremely well, with no breaks in material other than the loosening of the islets that I always use depending on my bodyweight and some rust from the buckle. I cannot recommend a better belt to use, and look forward to using more products as well as the great customer service Matt and his crew have with each interaction I give them!

Great service and reliable gear I love the custom 13MM belt I ordered with the half inch lever. Customer service was the most helpful and always gave updates when I ordered during my deployment last year. Looking forward to creating another belt.

Fantastic Customer service Fantastic Customer service Honoured a warranty even when I'm based aboard. Shipping a replacement in super fast time

Best of the Best! Absolutely phenomenal American company that makes excellent and high quality products. I have used every type of belt that they have to offer from a prong belt, to a lever belt, and to a PAL Lever belt and they have never failed me. I use my belt for all intense training sessions and all powerlifting competitions, and it has never failed me. The owner communicates very well when I have a question and always responds in a timely manner. The shirts are high quality and have lasted me for years. I definitely recommend Pioneer to anyone that is interested in taking their fitness to the next level!