At first I thought the watch wouldn't… At first I thought the watch wouldn't charge but, I wasn't doing it right. After plugging it in differently, which didn't seem right, it started charging. When I sent an email asking questions I received a promt response.

I am giving 5 stars for the customer service rep I am giving 5 stars for the customer service I recieved. The watches would get 4 . They are very difficult to figure out (took me 4 days to get them connected to my phone and the app). I ordered 4 watches and 1 won't hold more than 2 bars worth of charge. After contacting customer service they are replacing the watch that won't hold a charge and I was finally able to get them to connect to the app. The customer service rep was very quick to respond and helpful with her responses.

I selected 1 star because I didn't have… I selected 1 star because I didn't have an option in opting out, but I do not give this company any stars. I ordered a watch at the beginning of Aug, still haven't received it. My advice...DO NOT ORDER FROM THIS COMPANY. I have tried numerous times to reach out to them and somehow they are not "reachable".

I am not impressed with this watch I am not impressed with this watch. Yes I know I only paid for shipping, but it is less than I expected. The settings in the app are so limited. The app has a lot to be redone. It is more complicated to see the recorded data. I wanted a tracker for steps, sleep, calories burned, heart rate, water intake. The battery has only last just over 1 day before shutting off without warning I don't care about the running or situps. I will be using my Fitbit again

I’m very impressed with this company, amazing service 👍 The service at the smart Band watches from Andreah was incredible. She helped me from beginning to end. I was having a problem placing my order, she helped me with my order. Received my watches but wanted to order 2 more. Placed my order but had a problem with Canadian funds, so they reimbursed my money. Then to top it all off I received an email from Andreah regarding this matter, she offered to send me the watches at no cost. Such an amazing company. To offer to help out their clients with no questions asked. I’m very impressed with the smart band watches company 👍