Customer Service (Andreah) is incredible! I received my first watch and it didn't hold its charge. I contacted customer service and Andreah was incredibly helpful. She sent me a replacement watch. I haven't received it yet so I'll see how this one holds the charge. So far I haven't had much experience with the watch but Andreah, their customer service rep. is awesome.

I ordered the watch and when I got it I ordered the watch and when I got it. It recorded the first night of sleep and then quit after that and now the step counter isnt working and it is constantly coming off of my wrist i have connected it to my phone several times and reinstalled the app and still no sleep data and no steps now

I am not impressed with this watch I am not impressed with this watch. Yes I know I only paid for shipping, but it is less than I expected. The settings in the app are so limited. The app has a lot to be redone. It is more complicated to see the recorded data. I wanted a tracker for steps, sleep, calories burned, heart rate, water intake. The battery has only last just over 1 day before shutting off without warning I don't care about the running or situps. I will be using my Fitbit again

Here's the lowdown Purchased January 10, 2021. Received in a few weeks from a fulfillment center. No information about company's physical address. My actual recent experience has been very disappointing : 1) The watch and 2 watchband pieces constantly disconnected 2) The watchband is way too big for me when I could occasionally get it together without falling apart. Even using the last hole in the strap, the watch hung too loose on my wrist to function. I tried sliding the watch up my arm when it was holding together, and one piece of the band or the other disconnected. 3) The information / operating sheet was on a tiny piece of paper with EXTREMELY SMALL print that I, with 20/20 vision, had trouble reading even with a very strong magnifying glass. 4) Because of the preceding problems, I was unable to get any meaningful data from this watch with alleged health data. I would very much like to return this item, but am having difficulty getting a response from freesmartband.com

Never came with charger I was upset… Never came with charger I was upset about that should of told me or I would of save more money to get a Samsung one or Apple that comes with charger now they spec me to pay more for a charger