I am giving 5 stars for the customer service rep I am giving 5 stars for the customer service I recieved. The watches would get 4 . They are very difficult to figure out (took me 4 days to get them connected to my phone and the app). I ordered 4 watches and 1 won't hold more than 2 bars worth of charge. After contacting customer service they are replacing the watch that won't hold a charge and I was finally able to get them to connect to the app. The customer service rep was very quick to respond and helpful with her responses.

Could not sync with my android … Could not sync with my android samsong 20 more the one person tried to sync it watching the video.reading instructions disappointed was excited now I have a object to just look at want a refund.

Amazing Fitpro smart watch! Thank you! Delivery took a little over 2 weeks, a bit slow. I was skeptical at first because of the low price, but I am amazed with this smart watch. Everything works very well. Nicely interfaces with my iPhone. I’ve only used it a few days, but I am continually discovering new features that this watch offers! This is my first smart watch, but I’m hooked-I will never go back to a traditional watch! Thank you for a wonderful product!

Here's the lowdown Purchased January 10, 2021. Received in a few weeks from a fulfillment center. No information about company's physical address. My actual recent experience has been very disappointing : 1) The watch and 2 watchband pieces constantly disconnected 2) The watchband is way too big for me when I could occasionally get it together without falling apart. Even using the last hole in the strap, the watch hung too loose on my wrist to function. I tried sliding the watch up my arm when it was holding together, and one piece of the band or the other disconnected. 3) The information / operating sheet was on a tiny piece of paper with EXTREMELY SMALL print that I, with 20/20 vision, had trouble reading even with a very strong magnifying glass. 4) Because of the preceding problems, I was unable to get any meaningful data from this watch with alleged health data. I would very much like to return this item, but am having difficulty getting a response from freesmartband.com

I’m very impressed with this company, amazing service 👍 The service at the smart Band watches from Andreah was incredible. She helped me from beginning to end. I was having a problem placing my order, she helped me with my order. Received my watches but wanted to order 2 more. Placed my order but had a problem with Canadian funds, so they reimbursed my money. Then to top it all off I received an email from Andreah regarding this matter, she offered to send me the watches at no cost. Such an amazing company. To offer to help out their clients with no questions asked. I’m very impressed with the smart band watches company 👍