Customer Service (Andreah) is incredible! I received my first watch and it didn't hold its charge. I contacted customer service and Andreah was incredibly helpful. She sent me a replacement watch. I haven't received it yet so I'll see how this one holds the charge. So far I haven't had much experience with the watch but Andreah, their customer service rep. is awesome.

I am giving 5 stars for the customer service rep I am giving 5 stars for the customer service I recieved. The watches would get 4 . They are very difficult to figure out (took me 4 days to get them connected to my phone and the app). I ordered 4 watches and 1 won't hold more than 2 bars worth of charge. After contacting customer service they are replacing the watch that won't hold a charge and I was finally able to get them to connect to the app. The customer service rep was very quick to respond and helpful with her responses.

Here's the lowdown Purchased January 10, 2021. Received in a few weeks from a fulfillment center. No information about company's physical address. My actual recent experience has been very disappointing : 1) The watch and 2 watchband pieces constantly disconnected 2) The watchband is way too big for me when I could occasionally get it together without falling apart. Even using the last hole in the strap, the watch hung too loose on my wrist to function. I tried sliding the watch up my arm when it was holding together, and one piece of the band or the other disconnected. 3) The information / operating sheet was on a tiny piece of paper with EXTREMELY SMALL print that I, with 20/20 vision, had trouble reading even with a very strong magnifying glass. 4) Because of the preceding problems, I was unable to get any meaningful data from this watch with alleged health data. I would very much like to return this item, but am having difficulty getting a response from freesmartband.com

I ordered the watch and when I got it I ordered the watch and when I got it. It recorded the first night of sleep and then quit after that and now the step counter isnt working and it is constantly coming off of my wrist i have connected it to my phone several times and reinstalled the app and still no sleep data and no steps now

Bought this watch not realising needed… Bought this watch not realising needed special charger. Ordered charger and 3 weeks later received an mini electric toothbrush. Tried to resolve this but no answers, NOT IMPRESSED. Will not be buying from here again