I am giving 5 stars for the customer service rep I am giving 5 stars for the customer service I recieved. The watches would get 4 . They are very difficult to figure out (took me 4 days to get them connected to my phone and the app). I ordered 4 watches and 1 won't hold more than 2 bars worth of charge. After contacting customer service they are replacing the watch that won't hold a charge and I was finally able to get them to connect to the app. The customer service rep was very quick to respond and helpful with her responses.

A friended at my church introduce me to… Befriended my church introduce me to this watch. I had Kobe born of the issues I had was a low O2. I ordered two watches with two day shipping. The Watchers took two and a half months to arrive. I emailed many times asking for a refund for for the extended shipping fee to be returned I don't know what answer saying there had been some type of storm or something they were sorry they were late. Never was my concern which is the extra money I paid addressed. I'm also a former eBay seller, have connections with wholesale, the watches are worth 2 bucks if you buy them in bulk. I knew that when I ordered it thought I was getting you something I could use as a medical tool in a timely manner, all of my reasons for getting it were contradicted by their actions. For $65 when can get a branded sports band with all the same features and extremely more durable!!!

Here's the lowdown Purchased January 10, 2021. Received in a few weeks from a fulfillment center. No information about company's physical address. My actual recent experience has been very disappointing : 1) The watch and 2 watchband pieces constantly disconnected 2) The watchband is way too big for me when I could occasionally get it together without falling apart. Even using the last hole in the strap, the watch hung too loose on my wrist to function. I tried sliding the watch up my arm when it was holding together, and one piece of the band or the other disconnected. 3) The information / operating sheet was on a tiny piece of paper with EXTREMELY SMALL print that I, with 20/20 vision, had trouble reading even with a very strong magnifying glass. 4) Because of the preceding problems, I was unable to get any meaningful data from this watch with alleged health data. I would very much like to return this item, but am having difficulty getting a response from freesmartband.com

Watch would not connect to the Fitpro… Watch would not connect to the Fitpro App on Latest Samsung or Huawei phones found on old phone which did connect but the App threw up adverts every time it changed screen. Not so smart watch.

Very satisfied My watch arrived sooner than I had expected. At first I did not know how it worked - couldn't read the tiny print on the instructions. Sent several emails and Andreas was very helpful and explained everything very well.