Customer Service (Andreah) is incredible! I received my first watch and it didn't hold its charge. I contacted customer service and Andreah was incredibly helpful. She sent me a replacement watch. I haven't received it yet so I'll see how this one holds the charge. So far I haven't had much experience with the watch but Andreah, their customer service rep. is awesome.

A friended at my church introduce me to… Befriended my church introduce me to this watch. I had Kobe born of the issues I had was a low O2. I ordered two watches with two day shipping. The Watchers took two and a half months to arrive. I emailed many times asking for a refund for for the extended shipping fee to be returned I don't know what answer saying there had been some type of storm or something they were sorry they were late. Never was my concern which is the extra money I paid addressed. I'm also a former eBay seller, have connections with wholesale, the watches are worth 2 bucks if you buy them in bulk. I knew that when I ordered it thought I was getting you something I could use as a medical tool in a timely manner, all of my reasons for getting it were contradicted by their actions. For $65 when can get a branded sports band with all the same features and extremely more durable!!!

Here's the lowdown Purchased January 10, 2021. Received in a few weeks from a fulfillment center. No information about company's physical address. My actual recent experience has been very disappointing : 1) The watch and 2 watchband pieces constantly disconnected 2) The watchband is way too big for me when I could occasionally get it together without falling apart. Even using the last hole in the strap, the watch hung too loose on my wrist to function. I tried sliding the watch up my arm when it was holding together, and one piece of the band or the other disconnected. 3) The information / operating sheet was on a tiny piece of paper with EXTREMELY SMALL print that I, with 20/20 vision, had trouble reading even with a very strong magnifying glass. 4) Because of the preceding problems, I was unable to get any meaningful data from this watch with alleged health data. I would very much like to return this item, but am having difficulty getting a response from freesmartband.com

I ordered the watch and when I got it I ordered the watch and when I got it. It recorded the first night of sleep and then quit after that and now the step counter isnt working and it is constantly coming off of my wrist i have connected it to my phone several times and reinstalled the app and still no sleep data and no steps now

Could not sync with my android … Could not sync with my android samsong 20 more the one person tried to sync it watching the video.reading instructions disappointed was excited now I have a object to just look at want a refund.