I ordered the watch and when I got it I ordered the watch and when I got it. It recorded the first night of sleep and then quit after that and now the step counter isnt working and it is constantly coming off of my wrist i have connected it to my phone several times and reinstalled the app and still no sleep data and no steps now

Not Suitable for Samsung Phones Received my order however unable to connect.Used the tutorial kept on saying disconnected.Then come to find out does not connect to Samsung phones.Does not state that anywhere in ad so wasted my money.Requested a refund but appear to be making excuses.So if you have a Samsung phone not compatible.

I selected 1 star because I didn't have… I selected 1 star because I didn't have an option in opting out, but I do not give this company any stars. I ordered a watch at the beginning of Aug, still haven't received it. My advice...DO NOT ORDER FROM THIS COMPANY. I have tried numerous times to reach out to them and somehow they are not "reachable".

Never came with charger I was upset… Never came with charger I was upset about that should of told me or I would of save more money to get a Samsung one or Apple that comes with charger now they spec me to pay more for a charger

Here's the lowdown Purchased January 10, 2021. Received in a few weeks from a fulfillment center. No information about company's physical address. My actual recent experience has been very disappointing : 1) The watch and 2 watchband pieces constantly disconnected 2) The watchband is way too big for me when I could occasionally get it together without falling apart. Even using the last hole in the strap, the watch hung too loose on my wrist to function. I tried sliding the watch up my arm when it was holding together, and one piece of the band or the other disconnected. 3) The information / operating sheet was on a tiny piece of paper with EXTREMELY SMALL print that I, with 20/20 vision, had trouble reading even with a very strong magnifying glass. 4) Because of the preceding problems, I was unable to get any meaningful data from this watch with alleged health data. I would very much like to return this item, but am having difficulty getting a response from freesmartband.com