Worst customer service experience ever. Worst customer service experience ever. Ordered 2x45lb 2x25lb 2x10lb rubber weights. I received both 45s but only 1x25lb and 1x10lb… no biggie. I enquire about when the next 2 will ship out, and I get radio silence for much longer than I should have. After about 2 weeks of no contact, they refund me the 2 plates and tell me to order again to complete my order. I tell them the customer service experience has been terrible, and I would just like to return for a refund all plates. They do not respond for another 2 weeks. I had to initiate a charge back because of this tomfoolery. They get back to me after 2 weeks and give me a single USPS label. Great. I take it USPS to return it, unload the plates and package them on my own dime… USPS doesn’t take packages over 70lbs and I need separate labels… are you kidding me? I ask for more labels. Weekend passes and I get them. Go back to USPS and these clowns have me a FEDEX label… so now I have 1 USPS label and 1 FedEx label. Absolutely insane. Terrible company, with a shipping and customer service department ran by what I can only assume to be wild chimpanzees.

Joke of a company Wouldn't cancel my order before shipping. Now they won't return my emails about returning the items and the return link on their website doesn't work. Absolute joke of a company.

More and more bad More and more bad. It's now been over 3 months since my order. Tribe-wod's last response was a month ago promising me I'd have my delivery by today (10/22) at the latest. Worse still, they continue to advertise and push sales via email and social media for the exact product I ordered. They respond to reviews like this with empty apologies -- it's been a quarter of a year.

Excellent training equipment with great design At first I wasn't sure because I preferred to buy at the more established sport brands but the extraordinary design of the Thor Kettlebell convinced me to give it a try. The shipping process went smoothly and the products arrived on time. I am happy with the quality of the products and they really motivate me for my daily trainings. I even ordered another one as a gift for my friend.

Bad Return Policy for Heavy Items If you purchase anything heavy, keep in mind return is self-ship and the cost of return to ship will most likely be more than the product itself and they have a 22% restocking fee on top of it. Not clearly stated on their return policy page.