unresponsive customer "service" I ordered an Odin Hammer. They sent a Thor. I returned it using their ups label.They won't refund the money until they receive it. Got lost by UPS. Now no response to repeated enquiries. reported to BBB. Will contest charges on CC.

Ordered a product of 4 Feb Ordered a product of 4 Feb. Item still hasn't shipped. Reached out to customer service email in three occasions. Zero responses.

I placed prder December 5th I placed prder December 5th. THEIR WEBSITE GUARANTEED I would have my 25# thor kettlebell by Christmas. Every month it is a new excuse. Every month conflicts with the prior excuse given. Now they are suggesting they haven't even filled November's orders. Which were claimed to have be filled months ago! So now I caught them red handed in a bold face lie!

THE SALE THAT WAS TOO GOOD TO BE TRUE I first placed an order 11/28/23 for a barbell. Great deal or at least it seemed like it. A 250$ barbell for 89$ shipping included. In between 11/28 to 12/14 I was unable to receive any type of response with regards to the order no update, no shipping information, no tracking number, not even a courtesy email responding. I tried to email them SEVEN separate times without any response back. THEY DO NOT HAVE A CUSTOMER SERVICE NUMBER. I finally got a generic response that did not correspond to my order at all, apologizing for not mailing out the order and that it would be shipped within two weeks. I sent, yet another, 4 emails and got a response with a “back up in the inventory”. Fast forward to January 2, 2023 I received a subsequent email informing me they would be refunding me my money back. All that waiting, asking and pleading for them to just CANCEL it after promising otherwise. The worst online purchase experience. They are less than mediocre when it comes to professionalism, communication and accountability. I WILL NEVER ORDER FEOM THEM AGAIN.

Ordered a kettle bell during their… Ordered a kettle bell during their factory defects (cosmetic) sale in July. Have never received any updates since. Wrote their customer service and only received offers for 15% off my next order and keep getting told they were moving storage for their factory which means they must be selling factory defects that aren’t produced yet? Who pre-sells factory cosmetic defects? So Monday I’m contacting my bank and having the charges removed since my request for a refund is going like the others on here.