Beware there is no actual customer service Very Important! Before thinking of buying from FucareBike, please read this Review. They claim that they have a customer service and that they can be reached via phone,text(sms),form on website and e-mail. Here's my experience on trying to reach them for the past 3 days. -Via Phone 1-262-412-0415 , I tried over 50 times in the past 3 days, it either rings and go to voicemail or it goes to voicemail directly ( Their voicemail is FULL so you can't leave a voicemail). -Via Text send several texts for the past 3 days, no answer. -Via the 24/7 service chat they claim is always available.. same thing been waiting for 3 days no answer. -Via the form that I filled on website, same thing been waiting for 3 days no answer. I also tried to reach them on Facebook and Twitter .. and you guessed it.. no answer.

Very reliable. I purchased the Gemini X in May 2023 and have put almost 1800 miles on it as a daily commuter. It's 12 miles to work and back plus grocery shopping and laundry. my only complaint is there is no rear suspension on the bike. This bike is very solid and proved to be reliable in all type's of weather. I've rode in rain and cold as low as 16f temps plus wind chill. I will buy Fucare again. CG Ludwick

Cross your fingers This is a second updated review … The Good … Price - A full suspension ebike for 1300?!? Power - I’m just south of 300 and hit 28mph in the flat. The Bad … Stability - it’s wobbly; the front wheel is too close. Reliability - My battery blew quicker than a $2 hooker. The Ugly … Support - Like I said, ugly. I originally gave this bike 2 stars but a couple of things have made me update that. Yes, my battery failed, and yes, getting support to honor the warranty was a HUMUNGOUS headache. But they did. Also, the battery is as they claim which I didn’t actually expect it to be: It is a 52-cell pack made up of LG 21700 4.8Ah cells. The delivery was surprisingly fast. This bike is built, overbuilt even. I’m confident that I can beat the balls off of it without fear of structural failure. The bottom line … For 1300 you get a lot of bike but you also get a lot of uncertainty. If you’re on a budget, strap in and pray you get a good one and if you don’t, be prepared to do the support shuffle and hustle.

Second thought review I have deleted my previous review of 3 points as I was completely frustrated with the very poor customer service however upon filing a dispute case with PayPal the company personal reached out and shipping the defective parts which so far arrived pretty fast and in addition they credited me $300 as their price went on discount for Canada day. I really like the bike as it is the best quality for money currently on the market. Bike is heavily built to last for long time. If they only could fix their C/S they will be able to dominate the market. Update July 24-2023 : I have received the spare parts as described and also got $300 credit to my card. I am really happy with the bike's quality and performance. It is one of the best options for the cost on the market and if Customer service to improve their product could be a leader in sales.

What a great bike My first electric bike - great experience on it. Easy to assemble and use. Test ride it immediately. Fast n powerful, it’s out of my expectations. Accelerate uphills, decent range, I had a really wonderful experience with this bike! Love my FM31 and appreciate Fucare’s work!