Beware there is no actual customer service Very Important! Before thinking of buying from FucareBike, please read this Review. They claim that they have a customer service and that they can be reached via phone,text(sms),form on website and e-mail. Here's my experience on trying to reach them for the past 3 days. -Via Phone 1-262-412-0415 , I tried over 50 times in the past 3 days, it either rings and go to voicemail or it goes to voicemail directly ( Their voicemail is FULL so you can't leave a voicemail). -Via Text send several texts for the past 3 days, no answer. -Via the 24/7 service chat they claim is always available.. same thing been waiting for 3 days no answer. -Via the form that I filled on website, same thing been waiting for 3 days no answer. I also tried to reach them on Facebook and Twitter .. and you guessed it.. no answer.

Fucare was awesome in dealing with the… Fucare was awesome in dealing with the exchange of our pannier bags for baskets for our new Fucare bikes which are fantastic. They were very prompt with returning my emails and gave me an awesome solution to our dilemma. I would recommend this company not only for their fantastic bikes, which are super quality and awesome to ride, but also their amazing customer service. Thanks again for everything.

What a great bike My first electric bike - great experience on it. Easy to assemble and use. Test ride it immediately. Fast n powerful, it’s out of my expectations. Accelerate uphills, decent range, I had a really wonderful experience with this bike! Love my FM31 and appreciate Fucare’s work!

I just bought a Fucare Gemini (mid Sept… I just bought a Fucare Gemini (mid Sept 2023) with all terrain tires and two 15 amp batteries and I am really enjoying it. It has most of the options I wanted on an Ebike but really great so far is the range using the two batteries. I was able to get 120 kilometers before my batteries needed to be recharged and they were at 30% charge left. I was pleased with this after my first use consisted of throttle and PAS use and figure I could get 130 to 150 kilometers range of I was more careful and used PAS more carefully. I am running tires with 25 to 30 psi in them along with "Flat-out"tire sealant installed. I adjusted the various parameters that help improve my bikes performance, such as top speed (32k) for Canada, changed tires size to 22" which closely matches actual tire diameter and the speed/distance is now very accurate. Lastly I adjusted the final speed for each PAS level to my comfort. I have also ordered pedal extenders as my heels kept hitting the back frame, which I hope addresses this problem. It's because the frame curves out to accommodate the 20" fat tires on this bike. My one complaint seems to be slow response of customer service here in Canadian Fucare office. I hope this gives some insight into this great little bike.

Very reliable. I purchased the Gemini X in May 2023 and have put almost 1800 miles on it as a daily commuter. It's 12 miles to work and back plus grocery shopping and laundry. my only complaint is there is no rear suspension on the bike. This bike is very solid and proved to be reliable in all type's of weather. I've rode in rain and cold as low as 16f temps plus wind chill. I will buy Fucare again. CG Ludwick