Highly Recommended !!! I bought a Gemini from them. Ivy's quick response impressed me! It only took me three days to get it from FedEx. Awesome bike!

Customer service will not reply Customer service will not reply. Phone numbers don't go through. Fn joke. No matter how good the bike is won't fix customer service.

I bought one of the Fucare bikes and it… I bought one of the Fucare bikes and it broke down 6 tmes in 3 months. at 3 months the electrical components failed and the hub motor burnt up. Customer service is not with it. and I have nearly given up on repairing the bike and may promise further action. go after them the New York minute way.

Fucare was awesome in dealing with the… Fucare was awesome in dealing with the exchange of our pannier bags for baskets for our new Fucare bikes which are fantastic. They were very prompt with returning my emails and gave me an awesome solution to our dilemma. I would recommend this company not only for their fantastic bikes, which are super quality and awesome to ride, but also their amazing customer service. Thanks again for everything.

I just bought a Fucare Gemini (mid Sept… I just bought a Fucare Gemini (mid Sept 2023) with all terrain tires and two 15 amp batteries and I am really enjoying it. It has most of the options I wanted on an Ebike but really great so far is the range using the two batteries. I was able to get 120 kilometers before my batteries needed to be recharged and they were at 30% charge left. I was pleased with this after my first use consisted of throttle and PAS use and figure I could get 130 to 150 kilometers range of I was more careful and used PAS more carefully. I am running tires with 25 to 30 psi in them along with "Flat-out"tire sealant installed. I adjusted the various parameters that help improve my bikes performance, such as top speed (32k) for Canada, changed tires size to 22" which closely matches actual tire diameter and the speed/distance is now very accurate. Lastly I adjusted the final speed for each PAS level to my comfort. I have also ordered pedal extenders as my heels kept hitting the back frame, which I hope addresses this problem. It's because the frame curves out to accommodate the 20" fat tires on this bike. My one complaint seems to be slow response of customer service here in Canadian Fucare office. I hope this gives some insight into this great little bike.