Beware there is no actual customer service Very Important! Before thinking of buying from FucareBike, please read this Review. They claim that they have a customer service and that they can be reached via phone,text(sms),form on website and e-mail. Here's my experience on trying to reach them for the past 3 days. -Via Phone 1-262-412-0415 , I tried over 50 times in the past 3 days, it either rings and go to voicemail or it goes to voicemail directly ( Their voicemail is FULL so you can't leave a voicemail). -Via Text send several texts for the past 3 days, no answer. -Via the 24/7 service chat they claim is always available.. same thing been waiting for 3 days no answer. -Via the form that I filled on website, same thing been waiting for 3 days no answer. I also tried to reach them on Facebook and Twitter .. and you guessed it.. no answer.

Solid, Comfortable, and Reliable - A Great Choice for Heavier Riders! As a heavier rider, finding a bike that feels sturdy and comfortable has always been a challenge. I recently purchased the Fucare Scorpio, and I must say, it has exceeded all my expectations! First off, the build quality is exceptional. The frame is robust and provides a very stable ride, which gives me a lot of confidence on the road. The seat is comfortable, and the overall ergonomics of the bike fit my body type well, making long rides enjoyable rather than a chore. The power assistance is a game-changer. It helps me tackle hills and longer distances without the strain I've felt on other bikes. The battery life is also impressive, allowing me to go on extended rides without worrying about running out of power. Additionally, the Scorpio's suspension system deserves a shout-out. It smooths out bumps and potholes, making for a smooth ride on varied terrains. This feature, combined with the solid tires, makes this bike ideal for both urban and trail environments. Customer service was top-notch too. The team was helpful and responsive, making the purchasing process smooth and hassle-free. Overall, the Fucare Scorpio is a fantastic e-bike that meets the needs of heavier riders like myself. It's sturdy, comfortable, and reliable. I highly recommend it to anyone looking for a high-quality, durable e-bike that won’t let you down. Five stars all the way!

Fucare was awesome in dealing with the… Fucare was awesome in dealing with the exchange of our pannier bags for baskets for our new Fucare bikes which are fantastic. They were very prompt with returning my emails and gave me an awesome solution to our dilemma. I would recommend this company not only for their fantastic bikes, which are super quality and awesome to ride, but also their amazing customer service. Thanks again for everything.

I bought one of the Fucare bikes and it… I bought one of the Fucare bikes and it broke down 6 tmes in 3 months. at 3 months the electrical components failed and the hub motor burnt up. Customer service is not with it. and I have nearly given up on repairing the bike and may promise further action. go after them the New York minute way.

Very reliable. I purchased the Gemini X in May 2023 and have put almost 1800 miles on it as a daily commuter. It's 12 miles to work and back plus grocery shopping and laundry. my only complaint is there is no rear suspension on the bike. This bike is very solid and proved to be reliable in all type's of weather. I've rode in rain and cold as low as 16f temps plus wind chill. I will buy Fucare again. CG Ludwick