I bought one of the Fucare bikes and it… I bought one of the Fucare bikes and it broke down 6 tmes in 3 months. at 3 months the electrical components failed and the hub motor burnt up. Customer service is not with it. and I have nearly given up on repairing the bike and may promise further action. go after them the New York minute way.

Fucare was awesome in dealing with the… Fucare was awesome in dealing with the exchange of our pannier bags for baskets for our new Fucare bikes which are fantastic. They were very prompt with returning my emails and gave me an awesome solution to our dilemma. I would recommend this company not only for their fantastic bikes, which are super quality and awesome to ride, but also their amazing customer service. Thanks again for everything.

Second thought review I have deleted my previous review of 3 points as I was completely frustrated with the very poor customer service however upon filing a dispute case with PayPal the company personal reached out and shipping the defective parts which so far arrived pretty fast and in addition they credited me $300 as their price went on discount for Canada day. I really like the bike as it is the best quality for money currently on the market. Bike is heavily built to last for long time. If they only could fix their C/S they will be able to dominate the market. Update July 24-2023 : I have received the spare parts as described and also got $300 credit to my card. I am really happy with the bike's quality and performance. It is one of the best options for the cost on the market and if Customer service to improve their product could be a leader in sales.

I just bought a Fucare Gemini (mid Sept… I just bought a Fucare Gemini (mid Sept 2023) with all terrain tires and two 15 amp batteries and I am really enjoying it. It has most of the options I wanted on an Ebike but really great so far is the range using the two batteries. I was able to get 120 kilometers before my batteries needed to be recharged and they were at 30% charge left. I was pleased with this after my first use consisted of throttle and PAS use and figure I could get 130 to 150 kilometers range of I was more careful and used PAS more carefully. I am running tires with 25 to 30 psi in them along with "Flat-out"tire sealant installed. I adjusted the various parameters that help improve my bikes performance, such as top speed (32k) for Canada, changed tires size to 22" which closely matches actual tire diameter and the speed/distance is now very accurate. Lastly I adjusted the final speed for each PAS level to my comfort. I have also ordered pedal extenders as my heels kept hitting the back frame, which I hope addresses this problem. It's because the frame curves out to accommodate the 20" fat tires on this bike. My one complaint seems to be slow response of customer service here in Canadian Fucare office. I hope this gives some insight into this great little bike.

Very reliable. I purchased the Gemini X in May 2023 and have put almost 1800 miles on it as a daily commuter. It's 12 miles to work and back plus grocery shopping and laundry. my only complaint is there is no rear suspension on the bike. This bike is very solid and proved to be reliable in all type's of weather. I've rode in rain and cold as low as 16f temps plus wind chill. I will buy Fucare again. CG Ludwick