Working with VacationVIP… Jacob Cardinale of the VacationVIP Concierge Team was great to work with. Had a little hick-up through the process, but was handled nicely by them. Nobody was at fault, fixed it and now off to vacation. I'd recommend working with him and their team, have always treated me well.

Angie was amazing Angie was amazing! Her customer service is outstanding! I called to make vacay arrangements during my own work day and she was so understanding when I had to put her on hold 3x! She made me feel as if I were their in person in her office and she really cared about our needs and wants for our family vacation. We were indecisive about which resort to stay at, we changed our minds 3 separate times, Angie didn't even sigh, she was very kind, patience, and always had a cheerful attitude making sure we were satisfied 100%.

BEWARE!!! Negative stars would be more accurate. Do not use this company. They are only after your money. They've called me continuously during my vacation with m children with threats and demands. Do not trust them and do not use them. They will reel you in with a "deal" and end up ruining your vacation. Lol them up on docial media like FB and YouTube to see other people's review of these people. PS: Their genetic reply below is, to be blunt, lies. I've all the call records and email communications. Furthermore, this company's lack of accountability and lies will be reported to the BBB. Companies like this one should not be allowed to continue to scam and harass people.

Excellent customer service and outstanding communication skills The customer service representative answered all my questions, was very patient, and told me what each step would be in advance. Everything he told me was exactly as he said it. No hidden fees. He accommodated me with my travel dates, and was very personable understanding this was the first vacation for my little family. Thank you Sheldon!!!! We can't wait for our stay!!!

At first I was hesitant to make the… At first I was hesitant to make the booking but I saw the reviews and a lot of people are having a great time with this company. So I took the risk, customer service staff was great her name is Perry, she was able to answer all my questions. I’m looking forward to this trip for me and my family.