Steep road and cabin not ready Steep road and cabin not ready, cabin in poor condition and terrible customer service

The cabin is nice and views are… The cabin is nice and views are beautiful. The drive up the hill (s) are insane. Some things to consider, the pictures are misleading...pool area is ok and same as gathering space. My kids were psyched for some air hockey and it was not there and one arcade was broke. Also, theatre room was nice but recliners are worn or leaning to one side. Definitely needs some TLC on the furniture and structure. The sauna and hot tub were nice and seem to be newer. From staying in other cabins and bringing family to see what we were talking about in Pigeon Forge cabins, I felt like I disappointed with amenities that were to be on site. The bear was a nice perk as anytime you see nature it’s a plus.

We loved the cabin We loved the cabin, it was clean,comfortable beds, well stocked kitchen, great view,close to Pigeon Forge and it was a great experience.

Rented a cabin in January Rented a cabin in January, before Cover-19. Paid half in January, second half due in March. Also purchased the travel insurance. At the end of March, made the decision to cancel due to Cover-19. I was told to file a claim with the travel insurance company, I did of course ,denied. Attempted to resolve through credit card company, I was able to get half of my money back, still fighting to get back the second half ($1178.38). I have filed a complaint with the BBB, and will taking other legal action. I did read reviews before booking, and they were good, when I went back after this, the bad reviews are there and they are horrible, ranging from cleaning issues, to the same type of problem I am having . So buyer be ware!

Foxwood Mansion was awesome Foxwood Mansion was awesome. The family had a great time. Ready to plan another trip. We did have a few issues with the elevator in the cabin. It need to be replaced. Everything else was wonderful. We will be coming back to Foxwood in the future.