Sandcastle 2nd floor had no AC Our family stayed at the Sandcastle by the Sea during the first week of August 2023. Upon arrival, we expressed our concerns that the 2nd floor was over 80 degrees. Maintenance came on Saturday evening, said the house needed to just cool off which it never did. Sunday they came and said that we needed to wash the unit down. I guess they thought we wanted to work on our unit while on vacation. Monday they were back again to look at the unit and decided that it would need to be replaced. Tuesday the home owners approved the replacement. That is when the chillers were brought in. Wednesday they can and made the repairs. Meanwhile, the 2nd floor still was 80+ degrees every night. That night it still didn't cool off because it had been off all day long. Thursday night it was 78 degrees when we went to bed and Friday night it was 76 degrees when we went to bed. I spoke to your office everyday because they called me every morning and they sent the chillers but even the last night, the 2nd floor only cooled to 76 with the chillers and the new ac running at full capacity. By morning, the 2nd floor would cool off to around 75 but it is not exactly comfortable to go to sleep every night in 80+ degrees. The obviously knew there was a problem because there were box fans in every room on the 2nd floor. What multi-millon dollar home furnishes their bedrooms with box fans? I was patient with them and tried to make the best of the situation since we were on vacation but I was told that we were not due any compensation because I didn't keep submitting complaints even though the office knew of the ongoing problem. And because they replaced the unit on Wednesday, that was sufficient even though our stay was Saturday to Saturday.

Fabulous Friend Vacay We had a fantastic time during our Friends Family vacation. We had 7 families staying together and we couldn’t have asked for a better time. The staff at Five Star were super friendly and attended to our needs from start to finish. Our house was beautifully clean upon arrival and we were delighted by the extra amenities, like the bikes and beach service.

Our family rented the Mai Tai home for… Our family rented the Mai Tai home for our recent beach vacation. We were extremely pleased with the house and our experience with the rental agency. The house was beautiful and comfortable. We loved having a pool and easy beach access. The rental agency personnel were very courteous and addressed all our needs. We highly recommend!

Unit 401 Crystal Dunes NO BEACH SERVICE … Unit 401 Crystal Dunes is the only rental unit I’ve ever rented in the last 10 yrs that does NOT include beach service! This is not a cheap unit. This is not a “budget” unit! This is either poor management or greedy owners! Owners get a discounted rated when they reserve beach service for their unit for the season. Instead I’m having to pay an extra $300 (on top of the $6,000 I’ve already paid for the week) for something that every other unit includes! Save yourself the headache and choose a different unit!

Awesome Home Aside from some minor annoyances, this home is perfect for large groups . Comfortable beds, clean except for the floors could be thoroughly cleaned better for the money you pay for cleaning . All the convenience of home. Needs are , dust mops, more trash containers, ice maker needs repairs, no blender, no pool light .